Senior Director ServiceNow Platform and Development
Listed on 2026-06-12
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IT/Tech
IT Project Manager, IT Consultant
Job Description Senior Director, Service Now Platform Development
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their journey of health, we care.
Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Senior Director of Service Now Platform & Development. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.
To continue to be an industry pioneer in delivering unparalleled care, we need a Senior Director of Service Now Platform & Development with commitment and compassion. Are you one of them? If so, apply today!
Why Join the Elara Caring mission?- Work in a collaborative environment.
- Be rewarded with a unique opportunity to make a difference
- Competitive compensation package
- Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
- Opportunities for advancement
- Comprehensive insurance plans for medical, dental, and vision benefits
- 401(K) with employer match
- Paid time off, paid holidays, family, and pet bereavement
- Pet insurance
- Define and execute the multi-year Service Now platform roadmap.
- Establish and enforce governance models across Service Now modules, including ITSM, ITOM, HRSD, CSM, Sec Ops, and GRC.
- Ensure architectural integrity and prevent platform sprawl.
- Align Service Now initiatives with enterprise digital transformation strategy.
- Drive adoption of out-of-box capabilities while minimizing over-customization.
- Lead internal developers, administrators, architects, and third-party partners.
- Establish development standards, code review practices, and CI/CD discipline.
- Ensure compliance with Service Now best practices and upgrade readiness.
- Oversee integrations with EHR, ERP, and other healthcare systems.
- Maintain documentation, configuration management, and manage technical debt backlog.
- Develop and manage the enterprise Service Now demand intake process.
- Prioritize initiatives based on strategic value, compliance, risk, and ROI.
- Implement structured sprint and release planning methodologies.
- Own capacity planning across development, administration, QA, and architecture teams.
- Forecast staffing needs, including FTEs and vendor resources.
- Partner with Finance to manage platform costs and optimize licensing.
- Develop executive dashboards showing roadmap progress, sprint velocity and predictability, backlog health/ageing, budget performance, risk indicators, and value realization metrics.
- Translate technical delivery status into business impact through clear narrative summaries.
- Present regular platform performance reviews to executive leadership.
- Establish KPIs tied to automation gains, ticket reduction, SLA improvement, and workflow efficiency.
- Ensure platform configurations support HIPAA and 21st Century Cures Act interoperability where applicable.
- Partner with Security and Compliance teams for audit readiness.
- Oversee role-based access control, and data governance within Service Now.
- Support SOX controls and internal audit documentation as required.
- Manage platform budget, including licenses, vendors, and development resources.
- Track automation ROI and operational efficiency gains.
- Reduce shadow IT workflow tools and drive platform consolidation.
- Deliver measurable reductions in manual processes across departments.
- Promotes Elara Caring’s philosophy, mission statement and…
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