Technical Account Manager

Position Summary:

Customer-facing technical service role supporting flexographic packaging accounts in a highly competitive ink market. Partners with Sales to stabilize accounts, support retention, and resolve technical issues. Not a quota role.

• Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water- and solvent-based product lines.
• Oversee on-site troubleshooting, ink optimization, and product performance evaluations.
• Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
• Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions.
• Develop and implement technical service strategies that support customer retention, growth, and innovation.
• Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
• Provide guidance and mentorship to technical representatives or field service personnel.
• Maintain detailed technical documentation, service reports, and communication logs.
• Ensure compliance with safety, environmental, and regulatory standards.

• Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field.
• 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
• Proven experience with water-based and solvent-based inks and coatings used in flexible packaging.
• Ability to lead customer-facing technical engagements and manage technical projects independently.
• Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
• Skilled in color matching, print troubleshooting, and print defect analysis.
• Effective communicator with excellent customer service and cross‑functional collaboration skills.
• Occasional travel (up to 25%) to customer sites, manufacturing plants, and regional meetings.

• Experience with color management systems (e.g., X‑Rite).
• Understanding of lamination, coating, and post‑print converting processes.
• Familiarity with VOC compliance, safety protocols, and system regulations.

• Builder’s mindset: create and improve, not just manage.
• Leadership that sets clear expectations and fosters trust and ownership.
• Ability to stabilize operations while preparing the site for future growth.
• Collaborative spirit: willing to partner across departments to drive performance.

• Full‑time, in‑person.
• Ability to commute:
  Los Angeles, CA (Required).

• 401(k) with matching.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Paid time off.
• Referral program.
• Relocation assistance.

• Experience with color management systems (e.g., X‑Rite).
• Understanding of lamination, coating, and post‑print converting processes.
• Familiarity with VOC compliance, safety protocols, and system regulations.