More jobs:
Onestream Support Lead
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-06-12
Listing for:
Tidal Impact LLC
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Consultant, IT Support, Technical Support, Systems Analyst
Job Description & How to Apply Below
Overview
Job Description
—Primary interface with business and IT stakeholders.
Location:
Cleveland, Ohio. Type:
Contract.
- Owns P1/P2 coordination and escalations
- Leads resolution for complex L2 issues and directs offshore work
- Drives RCA, problem records, and continuous improvement backlog
- Validates and approves support documentation/runbooks
- Provides weekly/monthly service reporting and governance participation
- Support for production issues impacting One Stream operations, including:
- One Stream application errors (data loads, workflows, consolidations, calculations)
- Job failures (scheduled loads, cube processes, business rule execution)
- Report/dashboard failures (One Stream reports, books, guided reporting if used)
- User access and security issues (role assignment, permission errors standard requests)
- Performance issues (triage, analysis, recommendations; escalation to L3/infra where needed)
- Skills - Mandatory:
One Stream
Tidal Impact provides equal employment opportunities to all employees and applicants for employment. Tidal Impact is a leading Global IT Solutions Provider and system integrator serving customers throughout the United States.
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