Onestream Support Lead

Overview

Job Description
—Primary interface with business and IT stakeholders.

Location:

Cleveland, Ohio. Type:
Contract.

• Owns P1/P2 coordination and escalations
• Leads resolution for complex L2 issues and directs offshore work
• Drives RCA, problem records, and continuous improvement backlog
• Validates and approves support documentation/runbooks
• Provides weekly/monthly service reporting and governance participation
• Support for production issues impacting One Stream operations, including:
• One Stream application errors (data loads, workflows, consolidations, calculations)
• Job failures (scheduled loads, cube processes, business rule execution)
• Report/dashboard failures (One Stream reports, books, guided reporting if used)
• User access and security issues (role assignment, permission errors standard requests)
• Performance issues (triage, analysis, recommendations; escalation to L3/infra where needed)

• Skills - Mandatory:
  One Stream

Tidal Impact provides equal employment opportunities to all employees and applicants for employment. Tidal Impact is a leading Global IT Solutions Provider and system integrator serving customers throughout the United States.

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