Sr Operational Intelligence Analyst

Position

Summa Care – 1200 E Market St, Akron, OH 44305

Full‑Time / 40 Hours / Days

• Hybrid after training
• This position is not eligible for immigration sponsorship

Summa Care provides Medicare Advantage, individual and family, and commercial insurance plans. It has one of the highest rated Medicare Advantage plans in Ohio, with a 4.5‑star rating for 2026 by CMS. Known for excellent customer service, Summa Care builds lasting relationships. Employees can expect competitive pay and benefits.

Provides guidance, support, and recommendations for intelligence‑based solutions including process analysis, business requirement assessment, specification determination, report development, data transformation/integration, quality assurance, solution deployment, and performance optimization. Implements and maintains long‑range intelligence/reporting projects and advises management on development options in support of the corporate mission.

Bachelor’s Degree or equivalent experience (four years of related experience).

5+ years performing similar responsibilities. Relevant experience includes analysis, programming, report development, database administration, or other reporting/analytical functions utilizing MS SQL Server and/or comparable software packages.

None required.

None required.

• Conduct analyses of processes, research business requirements, and formulate alternatives for development of intelligence/reporting solutions to satisfy operational information needs.
• Facilitate meetings with functional areas to determine relevant business needs, translate requirements into functional specifications, and validate results of developed solutions, ensuring attainment of intelligence objectives.
• Develop and maintain functional specifications and documentation for intelligence/reporting‑based solutions.
• Plan, design, build, and inspect intelligence/reporting packages and components, such as databases, stored procedures, reporting solutions, analysis projects, dashboards, alerts, algorithms, and data/file extracts, with broad use, optimal performance, and multiple audiences in mind.
• Evaluate solutions through testing and quality assurance to guarantee functionality, adequate performance, feasibility, accessibility, and user‑friendliness for all staff. Research, investigate, and troubleshoot complex operational intelligence/reporting issues as appropriate.
• Establish automated scheduling for extraction of reports and stored procedures, ensuring deliverables are fulfilled.
• Develop, maintain, manage, and deploy reporting solutions across multiple enterprise and local environments, including MS Excel, MS SQL, SRS, SSIS, SSAS, Aspect, Amisys, Access, Macess EXP, Crystal Reports, etc.
• Maintain working knowledge of enterprise and local information systems, databases, data schemas, software packages, and business operations to facilitate precise, reliable, and accurate fulfillment of information needs.
• Assist with delegation, training of new staff and temporary agency employees, and mentoring of junior analysts.
• Perform all job functions with integrity, providing timely internal and external customer service in a cooperative respectful manner.

Communication

• Ability to communicate complex information verbally and in written form, including policies, procedures, financial, legal, and/or technical documents.
• Provide guidance required to implement strategic programs and projects.
• Supervise work within and/or across departments.
• Negotiate and persuade professionals, board members, and the public.

Analytical

• Design, develop, and implement highly complex programs, technical systems, policies affecting overall direction of the company.
• Proofread completed work to find and correct errors, requiring excellent attention to detail.

• Proficiency in MS SQL, SQL Server Management Studio, SSRS, SSIS, Visio (or other flow‑charting software), Project, and database management.
• Knowledge of process improvement techniques, methodologies, and principles applied…