Digital Support Technician

Howdy! thunder::tech is an integrated marketing agency headquartered in Cleveland, Ohio. We’re searching for a full-time Digital Support Technician 1 to join our team. As a Digital Support Technician, you will play a crucial role many areas of the development department. Whether it’s maintaining our IT infrastructure or working closely with the Digital Support team to complete client-facing support tickets you’ll always be learning new things in fun and fast-paced environment.

• Assist in the administration, configuration, and maintenance of servers, networks, cloud infrastructure, and other IT infrastructure components.
• Monitor system performance and troubleshoot issues to ensure optimal functionality. Implement and maintain security measures to protect the agency's digital assets and client data.
• Stay updated on industry best practices and proactively address potential security vulnerabilities.
• Work closely with the Development and Client Services teams to ensure seamless integration of systems and applications.
• Provide technical support to internal stakeholders and address their IT-related queries.
• Participate in the development and implementation of automation scripts to streamline routine tasks and enhance operational efficiency.
• Create and maintain documentation for IT processes, configurations, and troubleshooting procedures.
• Work in conjunction with various departments for the support and maintenance of client websites.
• Develop new features for existing applications and dynamic websites.
• Analyze and troubleshoot active websites and applications across a wide array of programming languages.
• Provide updates on the status of requests for both clients and management.
• Stay up to date on current technological developments for potential use in the workplace.
• Conduct Quality Assurance tests and create reports.

• Self-sufficient learning and problem-solving skills.
• Strong knowledge of and ability to use the following:
  • .NET 4.0+ framework and webforms architecture
  • C#, data structures, object-oriented programming
  • PHP, object-oriented programming
  • GIT source control
  • Microsoft Visual Studio
  • MS SQL Server Studio
  • Net Beans or comparable PHP IDE
• Basic knowledge of and ability to use the following:
  • Popular web content management systems (such as Kentico, Sitecore, Word Press, Umbraco, Drupal)
  • HTML, CSS, JavaScript (browser side languages)

• 2-3 years of technical support desk experience helping individuals with technical issues.
• 2-3 years of professional web development using qualifications listed above.
• This position provides a market-competitive base salary between $40,000 and $55,000, with the final amount determined by the candidates' experience and qualifications.