Director, Store Solutions Engineering & Architecture

IT Director, Store Solutions Engineering & Architecture

Location:

Dallas, TX or Akron, OH (Hybrid)

The Director, Store Solutions Engineering & Architecture is the senior technology leader, accountable for the engineering, architecture, and operational health of Signet's in-store technology ecosystem across our brand portfolio. This is a leader‑of‑leaders role: the Director develops a team of managers, technical leads, and senior individual contributors who design, build, modernize, and operate the systems store associates rely on every day, including POS, store mobility, device management, payment technology, store networking, and the supporting operational and observability tooling.

The Director owns the multi‑year Store Solutions technical roadmap and is equally accountable for production reliability, incident response, and the day‑to‑day operational performance of these platforms in production. The Director partners with senior business and technology leaders across Store Operations, the broader Unified Commerce Solutions organization, and corporate partner functions to translate operational priorities and customer experience strategy into resilient, supportable, and cost‑effective technology outcomes.

• Lead, coach, and develop Store Solutions managers, engineers, analysts, support leaders, and senior individual contributors; operate as a leader‑of‑leaders rather than a tactical operator.
• Build and maintain a proactive, service‑oriented support culture focused on minimizing store disruption and improving the team‑member experience.
• Lead the evolution toward AI‑assisted operational support and software delivery practices, equipping teams with integrated SDLC and operational tooling to improve delivery speed, quality, troubleshooting, and support responsiveness.
• Foster a culture of accountability, collaboration, technical excellence, operational discipline, and continuous improvement.
• Champion engineering and operational health using measurable performance indicators including support responsiveness, incident reduction trends, release quality, system uptime, and delivery effectiveness.

• Own and maintain the multi‑year Store Solutions technology roadmap aligned to broader Unified Commerce and enterprise technology strategies.
• Lead modernization efforts across POS systems, store mobility platforms, device management, payment technologies, and operational tooling.
• Define and enforce architectural standards, integration patterns, platform governance, and lifecycle management practices for Store Solutions technologies.
• Partner with enterprise architecture, infrastructure, cybersecurity, and application teams to ensure scalable, secure, and supportable solutions.
• Drive evaluation and adoptions of emerging technologies that improve store productivity, customer experience, operational efficiency, and supportability.

• Own availability, performance, and incident‑response posture for platforms in scope; partner with Info Sec on security and data‑protection requirements.
• Ensure stores receive responsive, proactive, and business‑aware support that minimizes operational impact and protects revenue.
• Lead major incident management and escalation processes involving stores, vendors, carriers, infrastructure teams, and third‑party providers.
• Communicate with senior leaders about issues, including brand presidents, senior store operations leaders, and other key stakeholders.
• Drive root‑cause analysis and permanent corrective actions for recurring store issues, connectivity failures, POS instability, payment disruptions, and device performance concerns.
• Establish and monitor service levels, operational KPIs, peak‑readiness plans, disaster recovery capabilities, and support performance metrics.
• Partner with Info Sec and Infrastructure teams to maintain secure and compliant store environments.
• Ensure store technology deployments, upgrades, and changes are properly tested, communicated, and executed with minimal business disruption.
• Lead continuous improvement…