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Technical Support Analyst
Job in
Cleveland, Cuyahoga County, Ohio, 44130, USA
Listed on 2026-06-14
Listing for:
LanceSoft Inc
Full Time
position Listed on 2026-06-14
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Job Description:
The hiring managers are looking for application/software support skills with demonstratable skills or experience to provide production support for company's expanding services for existing Print & Mail clients.
Primary application services include but are not limited to workflow development, Weborder commerce systems for Print-on-demand, Avanti Slingshot production control & Billing system, and performing QC and UAT processes for new client onboarding services. Knowledge of infrastructure like networking, active directory etc. is helpful in application support but not the focus of an application administrator.
Experience with Service Now/ticketing systems is good, but they would also like to see candidates with experience supporting enterprise application(s) or Business process applications.
Coding and scripting knowledge (bash, powershell, java script, python or other scripting languages) to support them would be a plus.
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