Endpoint Administrator Job Cleveland area,Ohio USA,IT/Tech

Endpoint Administrator – Cleveland Office

Hybrid work schedule with home flexibility.

The infrastructure team is looking for someone who has a commitment to excellence, self‑management, continuous improvement, and automation for maintenance and configuration.

Responsibilities Essential Functions

Assist with delivery and validation of operating systems, applications, drivers, and security patches across Windows, Android, and iOS devices.

Follow the Firm's patch management cadence and protocol to ensure all endpoints are consistently updated to mitigate potential threats.

Maintain an ongoing feedback channel between IT teams and end users to validate outcomes and effective delivery to internal clients.

Assist in system monitoring, reviewing infrastructure and application logs, and verifying configured technical controls.

Actively research, recommend, and implement improvements to existing infrastructure and processes to increase efficiency and strengthen security.

Assist with enterprise line‑of‑business application support and provide Tier III helpdesk support for deep endpoint/deployment‑related troubleshooting and systems administration.

Work with other IT teams to seamlessly align security, compliance, other technology, and client needs.

Be familiar with change management, building runbooks, and thorough testing/QA/backout planning when implementing changes to the environment.

Develop and maintain complete, accurate technical documentation.

Research, install, analyze, test, and evaluate applications, systems, policies, methodologies, processes, and procedures to ensure the Firm's infrastructure and facilities meet expectations and service level agreements for availability, performance, growth, and functionality.

Additional Responsibilities

Engage in continuous learning to leverage endpoint delivery skills while evolving the skill set to enhance the client experience.

Share critical knowledge and challenge colleagues to improve the overall Firm technology experience.

Occasional travel to other offices to perform defined operational duties.

Digest, follow, and advise users on established Firm security and privacy standards and protocols.

Perform other duties and projects as assigned.

Qualifications

Bachelor's degree in a related field preferred and/or comparable work experience and certifications.
2 years of experience specific to applications, configuration, and Microsoft Windows, iOS, and Android device management/deployment/configuration.
Experience with MDM platforms and Windows delivery models; application delivery experience with SCCM/Intune packaging, delivery, and validating.
Experience with legal applications preferred.
Experience with the Microsoft App ecosystem including Microsoft Office and 365 apps.
Understanding of basic security best practices with respect to administration and familiarity with security frameworks such as NIST/ISO.
Baseline knowledge of systems, networking, security, and hardware.
Strong troubleshooting skills and the ability to evaluate and validate user requests.
Excellent first‑in‑service customer‑service attitude; ability to work well with clients, the IT team, and other groups.
Occasional evening and weekend work may be required with minimal advance notice.

The salary range for this position is $67K to $86K.

Benesch is an equal‑opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216‑363‑4578 or email Christine Watson at

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