Systems Administration

Position Summary

This Systems Administrator role supports and maintains client infrastructure and provides support to Vinson field personnel as assigned. The role is vital in ensuring our managed services are delivered at the highest quality and allows the company to grow the business. From the signature of a proposal to the ongoing support required, the individual is responsible for the management, setup, and ongoing support required to guarantee a stable and robust infrastructure for our clients.

Client infrastructure support for the assigned region will be the primary focus for this role, however, all remaining available time will be used to support the Grid Services team of Systems Administrators company wide.

• Report to Grid Services Regional Director
• Provide support for assigned projects
• Provide support for Grid Services tickets according to company workflow
• Assist other Systems Administrators with escalations or project tasks
• Utilize Autotask to document/report work daily
• Provide both on-site and remote support for escalations and projects as required
• Participate in weekly Grid Services team calls
• Reassign tickets to Field Team queue as required

• Assist school staff by responding to, following‑up on, and closing Grid Services tickets in a timely manner
• Communicate professionally with the client and avoid using technical jargon
• Provide excellent customer service to clients

• Troubleshoot, modify and deploy existing or new switches, access points, routers and servers (physical and virtual) in alignment with Vinson Technical Standards
• Provide recommendations for purchasing infrastructure that are aligned with Vinson Technical Standards
• Complete an annual directory services (AD/GS) cleanup for all identified clients
• Protect the privacy of confidential information, including records and files
• Reference documentation to create, troubleshoot and modify user accounts according to established formulas
• Keep all network documentation up‑to‑date (Network and Infrastructure, User Account Creation & Network Maps)
• Act as the primary resource for infrastructure‑related projects (upgrading servers/networks, deploying new applications) as assigned by leadership
• Routinely travel to client sites to provide onsite support and evaluate infrastructure security and health
• Utilize remote management and monitoring (RMM) tools to service and support client infrastructure, triage outages or significant changes and notify teams of problems
• Audit RMM settings periodically to ensure alerts related to appropriate client systems are delivered to the correct personnel

• Act as the main contact for the assigned region for infrastructure support and escalation needs
• Follow company procedures for Grid Services ticket workflows and escalations
• Monitor and triage incoming tickets appropriately by accepting or reclassifying to the most appropriate queue
• Notify appropriate team member(s) of critical requests/issues
• Learn from and cross‑train peers on new or improved technical skills
• Participate in team meetings, company training, and stays informed of company updates
• Identify methods, procedures, products, etc. to help improve client support and communicate needs to the Regional Director

• Associate’s degree in Computer Science, Information Technology, or a minimum of two years of experience in a similar role.
• Minimum of 2 years of customer service experience.

• Experience with automation and scripting tools and a working knowledge of networking protocols, hardware, and software.
• Knowledge of system security (intrusion detection systems) and data backup/recovery.
• Familiarity with hosted applications like Google Workspace.
• Experience with databases, networks (LAN, WAN) and patch management.
• Familiarity with various operating systems and platforms.
• Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations.
• Ability to comprehend and follow verbal/written instructions in English.

• Ability to always present oneself in a professional manner.
• High level of discretion…