IT Support Analyst

Job Title

IT Support Analyst

ADM
5189

Cleveland (Business Services Center)

Full Time

Squire Patton Boggs is one of the world’s strongest integrated legal practices. With over 1,500 lawyers spanning more than 40 offices across four continents, the firm is renowned for its local connections and global influence, delivering comprehensive legal services across North America, Europe, the Middle East, Asia Pacific, and Latin America.

Our Global IT Team is currently seeking an IT Support Analyst to join our team located in Cleveland, Ohio.

• Provide first‑line support to the end‑user community with technology‑related questions or concerns.
• Receive queries via telephone, email, third‑party vendors, or walk‑ups and log them in the team’s service desk management tool.
• Take ownership of support tickets, investigate, research, troubleshoot, and resolve issues efficiently.
• Escalate incidents as needed while exercising sound judgement on security, compliance, and policy matters.
• Use document management systems to support user requests (preferred).

• Minimum of three years’ computer‑operations experience, preferably in a Windows or other client/server environment.
• Proficient with MS Office products and document management support.
• Experience with client‑server networks (Windows environment, specifically) and other network topologies.
• Strong technical and problem‑solving skills.

• This is a non‑exempt position.
• Scheduled hours:
  Monday through Friday, 11 am to 7 pm ET, with periodic overtime, evening, and holiday hours.
• Salary range: $55,000–$65,000 per year, depending on skills and experience.
• We offer excellent benefits, competitive compensation, and a professional, collaborative work environment.

Squire Patton Boggs is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non‑discrimination policy applies to all aspects of employment.