Associate Demand Field Service Technician

At ABB
, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Regional Service Manager-Western US

In this role you willbe responsible for Demand Associate Field Service in Automation Energy Industries Service.

Demand Associate Field Service Technician'sperformservicein accordance withABB standard processes, qualitystandardsand safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service

The work model for the role is:

Hybrid #LI-Hybrid

This role is contributing to the Automation, Energy Industries Division in Cleveland, OH.

• Provide site service to ensure safe and efficient plant operationutilizingthe ABB'sDistributed Control System.

• All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provideadditionalsupport where applicableatyourdirection).

• Troubleshootlow complexity tasks associated with thedistributed control system hardware, software issues, andmanagetechnical support requests on thecustomersbehalf tooptimizesystem performance.

• Maintain customer database byloggingeach call and the support provided.

• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.

• Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.

• Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a "follow-up" system with customers to ensure the technical advice providedwaseffective.

• Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here createsrealimpact out there.

• High School diploma or GED required. A special combination of experience and/ordemonstratedaccomplishments will be considered.
• Must be willing tomaintainovernight travel of 80%.

You will embark on a journey where you will develop and be mentored to provide outstanding field service support of ABB'sDistributed Control System. There are many career pathways in Field Service including Advanced Services, ABB University, Technical Support, Project Engineering, Commission Services, Research and Development, and Quality. Along your journey, you will get to meet many of ourprevious

Associates that continue to have successful careers at ABB.

If applicable, ABB relocation assistance will be provided. Associates will undertakeformal ABB University training, on-the-job training, and receive mentorship along their journey. A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude. Applicants mustspeak fluent English,have a legal driver's license,and have a work authorization that wouldpermitthem to work for ABB in the US.

We empower you to take initiative, challenge ideas, and lead with confidence.

You'll grow through meaningful work, continuous learning, and support that'stailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more informationregardingyour (EEO) rights as an applicant, please visit the following websites: https://(Use the "Apply for this Job" box below). Your Rights
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As an Equal Employment Opportunity and affirmative action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.

- 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your…