Operations Analyst – Platform Management

Overview

Job Title: Operations Analyst – Platform Management

. ADM
5135

Job Location: Cleveland (Business Services Center)

Work Type: Full Time

• Provide ongoing monitoring of global technology systems and routine processes, and administer/maintain core applications.
• Coordinate and document all major changes scheduled during the assigned shift and serve as the single point of contact for problem resolution processes.
• Provide initial diagnosis of issues, determine internal and external resources needed for resolution, and coordinate communication among the problem resolution team.
• Manage service provider problem escalation processes, identify problem impact, and communicate with necessary parties.
• Provide regular updates and identify alternative solutions during prolonged outages.
• Maintain alignment with IT governance and incident response procedures during shift operations.

• Bachelor's degree from a four-year college or university.
• Five years' experience working with PCs and related peripheral material.
• Strong knowledge of networking hardware including servers, network backup systems, printers, scanners, and other LAN/WAN-based infrastructure.

• Salary range: $70,000 to $95,000 per year, depending on skills and experience.
• Work schedule:
  
  Monday through Friday, 9:00 am to 6:00 pm.
• We offer excellent benefits and a professional, collaborative work environment.
• Squire Patton Boggs is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law.