Digital Support Technician

Howdy! thunder::tech is an integrated marketing agency headquartered in Cleveland, Ohio. We’re searching for a full‑time Digital Support Technician 1 to join our team. As a Digital Support Technician, you will play a crucial role in many areas of the development department. Whether it’s maintaining our IT infrastructure or working closely with the Digital Support team to complete client‑facing support tickets, you’ll always be learning new things in a fun and fast‑paced environment.

• Assist in the administration, configuration, and maintenance of servers, networks, cloud infrastructure, and other IT infrastructure components.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Implement and maintain security measures to protect the agency's digital assets and client data.
• Stay updated on industry best practices and proactively address potential security vulnerabilities.
• Work closely with the Development and Client Services teams to ensure seamless integration of systems and applications.
• Provide technical support to internal stakeholders and address their IT‑related queries.
• Participate in the development and implementation of automation scripts to streamline routine tasks and enhance operational efficiency.
• Create and maintain documentation for IT processes, configurations, and troubleshooting procedures.
• Work in conjunction with various departments for the support and maintenance of client websites.
• Develop new features for existing applications and dynamic websites.
• Analyze and troubleshoot active websites and applications across a wide array of programming languages.
• Provide updates on the status of requests for both clients and management.
• Stay up to date on current technological developments for potential use in the workplace.
• Conduct Quality Assurance tests and create reports.

• Self‑sufficient learning and problem‑solving skills.
• Strong knowledge and ability to use the following:
  • .NET 4.0+ framework and Web Forms architecture
  • C#, data structures, object‑oriented programming
  • PHP, object‑oriented programming
  • GIT source control
  • Microsoft Visual Studio
  • MS SQL Server Studio
  • Net Beans or comparable PHP IDE
• Basic knowledge and ability to use the following:
  • Popular web content management systems (such as Kentico, Sitecore, Word Press, Umbraco, Drupal)
  • HTML, CSS, JavaScript (browser‑side languages)

• 2-3 years of technical support desk experience helping individuals with technical issues.
• 2-3 years of professional web development using qualifications listed above.
• This position provides a market‑competitive base salary between $40,000 and $55,000, with the final amount determined by the candidates' experience and qualifications.

We provide many perks & benefits that support our team members with their health, continued education, and home life. As we migrate this new norm, we are always evolving, and believe that it is important to continue to grow our list of benefits to provide our team members with all they need to succeed.