IT Technician

IT Technician

Direct-Hire (On-Site) Cleveland, OH 44144
Salary up to $70,000; depending on experience
Full benefits available!

We are looking for an experienced IT Technician with a strong background in installing and configuring network infrastructure, such as switches, firewalls, servers, VOIP systems, camera solutions, and access control systems. The ideal candidate will also provide support for Office 365 initiatives and various other business technologies. This role plays a vital part in ensuring that our clients experience seamless, reliable, and secure IT environments.

• Install, configure, and maintain network devices like switches and firewalls, ensuring optimal security and functionality.
• Implement and manage servers, ensuring proper configuration for maximum performance and dependability.
• Install and configure VOIP systems, manage call routing, handle LOA submissions for porting, and perform other VOIP-related tasks.
• Implement and support camera solutions and access control systems to improve security for our clients.
• Initiate Office 365 deployments and migrations, offering support throughout the entire project lifecycle.
• Investigate and resolve network performance issues and hardware problems to minimize downtime for clients.
• Interact with team members on larger IT projects, providing technical expertise and assistance.
• Keep detailed documentation of all installations, configurations, and support activities for accountability and future reference.
• Instruct clients on the use of business technologies and IT solutions through training and guidance.

• A minimum of 2 years of experience in IT support, with a focus on network devices and business technology solutions, preferably in a Managed Service Provider (MSP) environment.
• Solid knowledge of network configurations, protocols, and hands‑on experience with switches and firewalls.
• Experience with server setup and configuration, along with familiarity with camera systems and access control technology.
• Proficient understanding of Office 365 services, including administration and migration processes.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to thrive both independently and as part of a collaborative team in a fast-paced environment.
• Proficiency with technologies and platforms such as Sophos, Ubiquiti, Verkada, Microsoft, Office 365, Barracuda, Datto, Connect Wise, Sangoma, and Veeam.

Interested candidates are encouraged to submit their resume for consideration.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

Ever Staff is an equal opportunity employer (M/F/D/V/SO/GI)