Infrastructure Engineer; Site Reliability Engineer

Job Category
: IT Infrastructure Engineering

Note: This is a hybrid position located in Brooklyn, OH or Dublin, OH, with a three-day per week onsite requirement.

Assists in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). Assists with implementation of new technologies to replace legacy systems and processes.

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day-to-day maintenance and operations of Medical Mutual’s systems.
• Supports production as part of a 24x7 on-call rotation.
• Utilizes automation to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual’s systems.
• Mentors junior engineers.
• Performs other duties as assigned.

Plays a key role in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes.

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day-to-day maintenance and operations of Medical Mutual’s systems.
• Supports production as part of a 24x7 on-call rotation.
• Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention.
• Maintains and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual’s systems.
• Mentors junior engineers.
• Performs other duties as assigned.

Responsible for many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes.

• Uses automation as a primary tool, monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention.
• Influences and guides engineering and operations teams to implement SRE principles and practices while ensuring architectural and security standards are met.
• Creates and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual’s systems.
• Mentors junior engineers.
• Supports production as part of a 24x7 on-call rotation.
• Performs other duties as assigned.

• Bachelor’s degree in Computer Science or a related technical field or an equivalent combination of education and experience
  • Exposure to CI/CD (Azure Dev Ops, Git Lab, Jenkins, etc.), Infrastructure as Code and other modern IT practices
• Exposure to containerization (Kubernetes, Docker, TKGI, etc.) Intellectual curiosity, eagerness to learn and strong critical thinking.
• Ability to manage multiple tasks in a time-critical production environment.
• 2+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems
• Experience analyzing and troubleshooting systems
• Exposure to automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.)
• Technical certifications or equivalent knowledge/experience preferred but not required, in the following domains: VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (Power Shell, Python, Go, etc.), Citrix, Security, etc.
• 4+ years of combined experience with operating system concepts, analysis, networking and/or cloud…