Business Analytics Lead; ServiceNow
Listed on 2026-06-27
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IT/Tech
IT Business Analyst, Data Analyst, Business Systems/ Tech Analyst, IT Project Manager
Business Analytics Lead
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analytics Lead within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX or Denver, CO.
The Service Now IT Asset Management (ITAM) & CMDB Business Analytics Lead is responsible for driving the governance, quality, analytics, and continuous improvement of IT asset and configuration data. This role serves as the strategic liaison between technology, operations, asset management, architecture, and business stakeholders to ensure accurate, reliable, and actionable data across the IT ecosystem.
Key Responsibilities:- Lead CMDB and ITAM data governance initiatives to ensure data quality, integrity, compliance, and operational effectiveness.
- Develop and maintain executive dashboards, KPIs, scorecards, and performance analytics related to asset management, CMDB health, discovery coverage, and service mapping.
- Partner with asset owners, configuration item (CI) owners, infrastructure teams, procurement, risk, and enterprise architecture to improve data quality and lifecycle management processes.
- Analyze trends, identify risks, and provide actionable insights that improve asset visibility, compliance, service reliability, and operational efficiency.
- Support CMDB certification, audit readiness, reconciliation activities, and compliance requirements through ongoing monitoring and remediation efforts.
- Drive adoption of CMDB, CSDM, Discovery, Service Mapping, Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities.
- Translate complex technical data into meaningful business insights and executive-level reporting to support strategic decision-making.
- Identify automation and process improvement opportunities that enhance data accuracy, reduce manual effort, and increase operational maturity.
• Experience with IT Asset Management, CMDB, ITSM, ITOM, Service Now, and CSDM frameworks.
• Strong analytical, reporting, and data governance skills.
• Experience developing KPIs, dashboards, and executive-level reporting.
• Ability to lead cross-functional initiatives and influence stakeholders across technology and business organizations.
• Knowledge of ITIL practices, asset lifecycle management, discovery, service mapping, and compliance controls.
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