Senior Digital Consultant, Salesforce

Hybrid Work

Marcus Thomas offers a hybrid work environment for employees located near our Buenos Aires or Santiago, Chile offices.

We are seeking an experienced Senior Digital Consultant to drive consulting‑led growth in our Salesforce Solutions practice. In this senior, client‑facing role, you will combine deep expertise in Salesforce technologies and digital marketing solutions with strong consulting skills to help clients achieve their customer engagement and digital transformation goals. You will serve as a strategic advisor to prospective and existing clients, partnering closely with Sales and Account Management to identify opportunities and design integrated solutions that drive revenue growth across both current engagements and net‑new business.

In this role, you will lead technical sales support by helping the Sales team design, scope, and present Salesforce‑driven solutions to prospects and clients. You will also collaborate with agency leadership and practice teams to shape new service offerings aligned with emerging client needs and industry trends. Working alongside Account Management, you will build strategic roadmaps that align Salesforce and related technologies with each client’s business objectives and customer experience vision.

You will ensure proposed solutions connect seamlessly to the broader digital ecosystem and are translated clearly into execution plans for delivery teams.

• Act as the lead solution strategist for Salesforce opportunities, working with client stakeholders to understand business challenges and create multi‑platform Salesforce roadmaps that deliver measurable value.
• Translate complex client requirements into clear, actionable digital ecosystem strategies that connect Salesforce CRM, Agentforce, Marketing Cloud, Marketing Cloud Next, Marketing Advance, Data
  360, and related technologies into cohesive marketing, sales, and service solutions aligned to business goals.
• Orchestrate technical sales support for new business pitches and upsell opportunities in existing accounts.
• Coordinate the right experts and resources for demos, technical assessments, scope estimates, and solution presentations that address client needs and showcase our Salesforce capabilities.
• Serve as the technical consultant in sales meetings, lending credibility by articulating how proposed Salesforce‑based solutions will solve business problems.
• Onboard new clients by helping them envision how to maximize their existing technology stack and identify opportunities for new Salesforce tools or enhancements.
• Assess each client’s current Salesforce/digital ecosystem maturity and provide recommendations and a practical path forward to enhance capabilities.
• For existing clients, maintain and continuously refine a strategic roadmap of initiatives aligned to evolving business goals and customer interactions across Salesforce and related digital platforms.
• Partner with Account Managers to prioritize initiatives that deliver quick wins and long‑term value, driving account growth and retention.
• Work hand‑in‑hand with Account and Delivery teams to ensure smooth execution of the proposed solutions.
• Act as an internal point of contact for delivery teams to clarify solution intent and provide ongoing guidance during implementation.
• Proactively identify cross‑team collaboration opportunities (e.g., integrating creative, data, media, etc.) or third‑party partnerships that would strengthen the overall solutions.
• Continuously research emerging Salesforce features, industry trends, and complementary technologies to identify innovation opportunities that benefit our clients and inform new service offerings.
• Contribute to building an knowledge library of best practices and case studies from successful engagements to support future proposals and consulting efforts.
• Mentor peers and junior team members—including digital consultants, business analysts, and solutions consultants—and share learnings across the practice to elevate team capability and maturity.

• Stay current on Salesforce product roadmap and broader digital marketing trends. Educate both internal teams and…