Support Engineers

Lazorpoint Support Engineer

We are seeking Lazorpoint Support Engineers. Our Support Engineers provide extraordinary service to our clients by resolving their day-to-day IT issues efficiently and effectively. Responsibilities include owning and solving support tickets as issues arise for clients, performing preventative maintenance tasks on servers, end-user devices, and network equipment, testing and installing hardware and software, staging new hardware in preparation for deployment into a production environment, documenting common client issues and how you resolved those issues to create a record, being intentional about collaboration and communication with team members, committing to keeping promises made to your teammates, being willing to travel in order to assist local clients when necessary, and participating in an on-call rotation with other team members.

Qualifications include an understanding of extraordinary service and a deep desire to provide every customer with the greatest experience, excellent interpersonal and verbal/written communication skills, the ability to translate and clearly communicate complex technical concepts to non-technical individuals, experience in Microsoft Windows, strong problem-solving abilities, excellent organizational and analytical skills, the ability to produce high-quality outcomes both individually and in collaboration with teammates, a degree in Computer Science, Engineering, Business, or another related field, and technical certifications from Microsoft, Cisco, Dell, Citrix, CompTIA, Apple, etc.

are not required, but definitely a plus.