Techno Functional Consultant L2

Job Title:

TECHNO FUNCTIONAL CONSULTANT L2

City:
Cleveland

State/Province:
Ohio

Posting

Start Date:

2/16/26

We are seeking an experienced Friedman Frontier ERP Onsite Support Consultant to provide reliable, high‑quality application support for our manufacturing and supply‑chain operations. The role will serve as a key onsite point of contact, ensuring smooth day‑to‑day operations, rapid issue resolution, and strong collaboration with both business users and global IT teams.

• Strong specialization in ERP systems
• Proven hands‑on experience with the Friedman Frontier ERP platform
• Solid understanding of manufacturing (MFG), supply chain, and order management processes
• Experience supporting ERP applications on IBM i / AS400 environments

• Act as the primary onsite support contact for Friedman ERP‑related issues
• Provide timely resolution for incidents, service requests, and production issues, minimizing business impact
• Partner closely with business users to understand operational needs and deliver effective solutions
• Coordinate with offshore and global support teams to ensure seamless 24x7 support coverage
• Proactively identify risks, recurring issues, and improvement opportunities
• Ensure adherence to SLA commitments and service quality expectations

• Strong customer‑facing communication skills, with the ability to interact confidently with business stakeholders
• Excellent problem‑solving and analytical skills, especially in high‑priority or time‑sensitive situations
• Ability to work independently in an onsite role while maintaining strong collaboration with remote teams
• Highly organized, with effective time‑management and prioritization skills

• Client Centricity
• Passion for Results
• Execution Excellence
• Collaborative Working
• Learning Agility
• Problem Solving & Decision Making
• Effective communication
• Being Respectful
• Demonstrating Stewardship
• Always Communicating
• Being Responsive