Service Coordinator

Service Coordinator

Cleveland, OH (On-site)

Contract-to-Hire

Position Overview

We are seeking Service Coordinators to serve as the primary point of contact for customers regarding their security and alarm systems. This role combines customer support, troubleshooting, and scheduling in a fast-paced, team-oriented environment.

Key Responsibilities

+ Handle inbound calls and emails from customers regarding alarm/security systems

+ Troubleshoot issues with sensors, panels, batteries, and other equipment

+ Walk customers through systems (Honeywell, DMP, , Resideo)

+ Place systems on test mode to prevent emergency dispatch during servicing

+ Schedule technicians for onsite service when needed

+ Manage and prioritize a high-volume ticket queue (~200 open tickets)

+ Document all customer interactions and resolutions

+ Coordinate with internal teams and technicians to ensure timely service

+ Provide accurate information on services, inspections, and upgrades

Qualifications

+ 1-5 years of customer service or call center experience

+ Strong phone communication and problem-solving skills

+ Excellent multitasking ability in a fast-paced environment

+ Proficiency with Microsoft Office (Teams, Outlook, Excel)

+ High school diploma or equivalent

Preferred:

+ Experience in dispatching, technical support, or security/cabling industry

+ Familiarity with platforms such as Sedona, WeSuite, Docu Sign, or Rapid Response

Ideal Candidate

+ Calm and solution-oriented under pressure

+ Comfortable following structured troubleshooting processes

+ Strong organizational and communication skills

+  Background in cable/internet troubleshooting or technical support is a plus

Work Environment

+ Fully onsite, collaborative team setting

+ Fast-paced, high-volume call and ticket environment

+ Supporting both residential and commercial clients

What's in It for You

+ Contract-to-hire opportunity with long-term growth

+ Strong promotion-from-within culture with leadership opportunities

+ Competitive benefits package, including:

+ Medical, dental, vision

+ 401(k) with contributions

+ PTO and paid leave

+ Life and disability insurance

Additional Details

+ Pay: $20-$25/hr

+

Start Date:

July 13, 2026

+ Requirements: BGC & drug screening required

Job Type & Location

This is a Contract to Hire position based out of Cleveland, OH.

Pay and Benefits

The pay range for this position is $35.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cleveland,OH.

Final date to receive applications

This position is anticipated to close on Jul 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in…