Integration Specialist

This position will require you to be in the Greater Cleveland, OH Area. We are presently in a hybrid schedule, 2 days on campus and 3 days WFH.

• Complete standard authentication cases and individual tasks with guidance from senior team members.
• Build expertise in supported authentication methods and required tools.
• Build and implement basic authentication configurations using XML.
• Thoroughly test changes made to configurations to verify intended behavior in all expected scenarios.
• Provide feedback on documented troubleshooting steps and business processes.
• Attend open office hours for training.

• Bachelor’s Degree or equivalent experience.
• 0–3 years of related experience.
• Customer service experience, preferably in a technical environment.
• Detail-oriented with strong technical aptitude.
• Problem-solving skills.
• Excellent computer proficiency with Microsoft Office Suite, especially Excel.
• Ability to effectively communicate technical procedures verbally and in writing with partners and internal teams.
• Web and Internet technology experience required.
• Basic understanding of XML preferred.

As you’ve probably guessed, Over Drive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the Over Drive team, apply below and tell us what inspires you about Over Drive and why you think you are perfect for our team.

Over Drive values diversity and is proud to be an equal opportunity employer.