Client Onboarding Manager

Client Onboarding Manager

Plan and execute the implementation of projects requiring the support of the Project Management Office (PMO) according to an agreed specification and within strict deadlines while meeting quality and budget requirements.

Responsibilities:

• Lead the implementation of assigned projects against agreed contract specifications.
• Work closely with all relevant business areas to ensure successful project delivery.
• Engage with sales teams and clients to assist with closing key opportunities requiring PMO engagement.
• Conduct project reviews with clients and colleagues.
• Continuously improve and update preand post-sales documentation.
• Collaborate with Service Delivery Managers, Technical Teams, and the Service Desk in Service Transitions.
• Create and update project documentation, including Project Plans, RAAID logs, and Project Initiation Documents (PID).
• Act as the key client contact for all project-related matters.
• Manage internal projects assigned to the PMO.
• Provide input into management reporting requirements within the PMO and to Senior Management.
• Promote the benefits and activities of the PMO within the business.

Basic Qualifications:

• PMP or Prince 2 qualified to Practitioner level.
• Appreciation of ITIL methodology and qualification to Foundation level preferred.
• Proven track record in project management in a related industry.
• Ability to effectively prioritize workloads and manage deadlines.
• Ability to work independently and as part of a collaborative team.
• Ability to plan and execute tasks in a high-pressure environment.
• Good written and oral communication skills in English.
• Proficiency in standard office applications (including MS Project).
• Excellent analytical and problem-solving capabilities.
• Good organizational and administrative skills.
• Ability to drive project deliverables forward, working cooperatively with teams with a broad range of skills.
• Strong negotiation, persuasion, and motivational skills.
• Strong interpersonal skills with staff at all levels, both within Service Express and externally.

Preferred Qualifications:

• Bachelor's degree or equivalent experience preferred.
• Travel: 10%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities