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Technical Business Analyst IV — Salesforce & CCaaS
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-07-10
Listing for:
Signet Jewelers
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst
Job Description & How to Apply Below
Signet Jewelers is seeking a Technical Business Analyst IV to bridge business stakeholders and technical teams, driving requirements, system analysis, solution design, testing, and production support. The ideal candidate has strong Salesforce experience, hands-on SQL, API testing with Postman, and the ability to work with vendors and developers to deliver scalable CCaaS-enabled customer service solutions.
Responsibilities include requirements sessions, detailed system analysis, data flows, SDLC
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