ServiceNow Analyst Cleveland, OH
Listed on 2026-07-13
-
IT/Tech
IT Business Analyst, Systems Analyst, Business Systems/ Tech Analyst, IT Consultant
Business Systems Consultant III Service Now HRSD Configuration Analyst
Location:
Remote
Schedule:
Monday through Friday, 8:00 AM to 5:00 PM EST
Type:
Long Term Contract
Pay: AVAILABLE ON W2
Position Summary
We are seeking a senior Business Systems Consultant with strong Service Now HR Service Delivery experience to support a growing HR technology team. This role will lead business system improvements, platform enhancements, and application support initiatives while serving as a subject matter expert between HR, business stakeholders, vendors, and IT teams.
This position focuses on Service Now configuration and administration rather than custom development. The successful candidate will provide expertise in HRSD applications, support system projects, gather requirements, coordinate testing efforts, and help drive process improvements across the platform.
Key Responsibilities
- Lead or support complex system enhancement and implementation projects.
- Gather, analyze, and document business requirements and translate them into system solutions.
- Serve as a subject matter expert for Service Now HR Service Delivery applications, including HR Case Management, Employee Relations, Employee Center, Journey Management, Knowledge Management, and HR Integrations.
- Configure Service Now solutions through field creation, form updates, workflow configuration, Flow Designer, Workflow Studio, and access control management.
- Support service requests, production issues, defects, and change requests.
- Develop project documentation, timelines, estimates, implementation plans, and status communications.
- Conduct stakeholder meetings and present recommendations to business and IT leadership.
- Perform fit gap analysis and evaluate solution options.
- Coordinate testing activities, test plans, test scripts, defect resolution, and deployment support.
- Monitor and coordinate issue resolution and escalate concerns when appropriate.
- Create reports and dashboards to support business operations and decision making.
- Maintain application environments and user access controls.
- Support training, user adoption, and post implementation reviews.
- Mentor team members and provide guidance on projects, processes, and best practices.
- Research industry trends and recommend process improvements where appropriate.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).