Desktop Technician

We’re looking for an experienced Desktop Support Technician to support our internal users and systems. This role requires someone who can troubleshoot independently, manage their workload, and handle both day-to-day support and more complex issues without constant direction.

You’ll be working in a structured, in-house environment with standardized tools and processes, where consistency and follow-through matter.

Responsibilities Provide support for desktops, laptops, and standard business applications

Troubleshoot issues with Windows 11, Microsoft 365, Active Directory, and network connectivity

Manage onboarding and offboarding of employees, including account provisioning/deprovisioning, hardware setup/collection, and access control

Set up and configure user workstations, accounts, and system access

Support email, printing, file access, and phone systems

Use Ivanti Neurons for endpoint imaging, patching, and device management

Support and troubleshoot systems protected by Barracuda (email/web security)
Track and document issues to ensure timely resolution

Maintain hardware and software inventory

Resolve hardware and software issues, including replacements and repairs

Escalate issues as needed and work with Systems Administrators on resolution

Assist with system updates, deployments, and internal IT projects

Follow company policies related to security, access, and acceptable useRequirements5+ years of IT support experience in a business environment

Strong working knowledge of Windows 11, Microsoft Office, and Active Directory

Experience with Microsoft 365 administration

Experience using endpoint management tools (Ivanti or similar) for imaging and patching

Experience with email or network security platforms (Barracuda or similar)
Understanding of basic networking (DNS, DHCP, TCP/IP)
Experience handling user onboarding/offboarding and access management

Diagnoses issues, identifies solutions, and drives resolution end to end Clear communication and solid documentation skills

Able to manage multiple tasks and prioritize effectively

Additional Details This is an in-house role supporting internal users (not an MSP environment)
Uses Ivanti Neurons for device management and Barracuda for security

Position requires someone who takes ownership, works independently, and follows issues through to resolution
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