System Reliability & Support Lead - Hogan and Umbrella

Position: System Reliability & Support Lead - Hogan and  Umbrella
** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a System Reliability Support Specialist with PNC's Site Reliability Center (SRC)  you will work from one of PNC's IT Hubs;
Cleveland, Ohio;
Pittsburgh, Pennsylvania;
Denver, Colorado;
Phoenix, Arizona;
Birmingham, Alabama or Dallas, Texas.

We are seeking candidates who enjoy working in a 24/7 operation providing production support.

-Hogan mainframe-based systems experience is required.

- Experience with Umbrella is a plus.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Support the production environment for UMB/UMT

+ Provide CTB resources documentation on the Hogan migration process

+ Training CTB resources on the Hogan migration process

+ Provide solutions for issues that occurred during the Hogan migration process

+ Support the QA and PAS batch cycles

+ Liason to CICS for new files or issues

+ Validate Tevents

+ Assist and monitor Key Range Rebalance process (all env)

+ Leads and participates in the monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance to technology standards.

+ Performs maintenance, including installation of patches and upgrades. Coordinates with delivery teams to ensure changes are implemented in order to maintain a stable production environment.

+ Incident detection, resolution and/or escalation. Analyze and identify root cause of incidents. Gathers information and reports out on design, reliability, maintenance problems and bugs.

+ Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Implements methods, techniques and evaluation criteria for monitoring software reliability and resolving incidents.

+ Educates and coaches more junior staff to ensures in depth knowledge of supported systems and applications.

+ Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

+ Hogan and Umbrella experience highly preferred

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+  
** Customer Focused**  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

+  
** Managing Risk**  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

** Qualifications*
* Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

** Preferred Skills*
* Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Mainframe Support, Process Improvements, Release Management, Site Reliability Engineering, Software Solutions, User Experience (UX) Design

** Competencies*
* Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Problem Management, Requirements Analysis, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting

** Work Experience*
* Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

** Education*
* Bachelors

** Certifications*
* No Required Certification(s)

** Licenses*
* No Required License(s)

** Pay Transparency*
* Base Salary:  $75,000.00 - $

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

** Application Window*
* Generally, this opening is expected to be posted for two…