Infrastructure Engineer

Medical Mutual employees must submit their applications through MySource.

This is a hybrid remote role based out of the Dublin, OH office, with employees expected to work onsite on designated inoffice days each week.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Plays a key role in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes.

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day-to-day maintenance and operations of Medical Mutual's systems.
• Supports production as part of a 24x7 on-call rotation.
• Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention.
• Maintains and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems.
• Mentors junior engineers.
• Performs other duties as assigned.

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
• 4+ years of combined experience with operating system concepts, analysis, networking and/or cloud systems
• Experience developing and implementing software oriented towards systems or network automation
• Experience analyzing and troubleshooting systems

• CI/CD (Azure Dev Ops, Git Lab, Jenkins, etc.), Infrastructure as Code and other modern IT practices
• Automated configuration management, provisioning, deployment or orchestration (Ansible, Azure Resource Manager, Terraform, Chef, Puppet, etc.)
• Containerization (Kubernetes, Docker, TKGI, etc.)
• VMWare/Virtualization, Converged Infrastructure, Cloud Computing (Azure, AWS), Programming/Scripting (Power Shell, Python, Go, etc.), Citrix, Security, etc.

• Familiarity with Dev Ops and SRE practices
• Ability to drive systematic improvements and contribute at high levels with limited direction.
• Ability and willingness to communicate across functional areas to identify and solve problems, regardless of ownership.
• Ability to manage multiple tasks in a time-critical production environment.
• Ability to research and apply systems and security specifications for the next generation of hardware/software platforms.
• Ability to design, test and document the use of new features and procedures to improve server systems and security operations.
• Ability to gather, interpret, document and evaluate architectural system requirements.

Responsible for many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support). He/she will also assist with design and implementation of new technologies to replace legacy systems and processes.

• Uses automation as a primary tool, monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention.
• Influences and guides engineering and operations teams to implement SRE principles and practices while ensuring architectural and security standards are met.
• Creates and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems.
• Mentors junior engineers.
• Supports production as part of a 24x7 on-call rotation.
• Performs other duties as assigned.

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
• 6+ years of combined in-depth experience with operating system architecture, design, concepts, analysis, networking and/or cloud systems
• 3+ years of experience designing and developing software oriented towards systems or network automation
• Demonstrated familiarity with Dev Ops and SRE practices
• Experience designing enterprise systems incorporating the appropriate balance of performance, cost, availability, redundancy, fault tolerance, availability, security and other factors
• Experience…