Senior Process Engineer Job Cleveland area,Ohio USA,IT/Tech

Job Title

Leverages advanced design thinking and process engineering expertise to reimagine, modernize, and transform Key Bank by optimizing end-to-end processes, elevating user experiences, and informing optimal technical solutions (e.g. AI, automation, optical character recognition, internal/external platforms, etc.) that drive enterprise-wide growth and operational excellence.

Job Description

Preferred:
Northeast Ohio (Cleveland) or Western NY (Buffalo).

Questions that must be answered and submitted with resumes:

Walk me through a recent current-state? future-state effort. How did you analyze? What artifacts did you produce?

Which mapping standards/tools have you used (BPMN, Visio, Lucid, Signavio)?

Describe how you translate workshop output into business + technical requirements.

Describe how you ensure both external client and internal user experiences are being considered within your designs?

Have you built SIPOC or RACI artifacts to clarify roles/hand-offs?

Example of enabling automation/AI/OCR/platform work with your requirements?

How do you ramp into a new domain quickly and manage parallel work streams?

Role Summary

This contract role provides surge capacity to support multiple concurrent CX/process engineering initiatives across the enterprise. You will quickly ramp into active work streams, lead discovery and facilitation sessions, document current-state processes and experiences, identify improvement opportunities, and translate findings into clear business and technical requirements to enable solutions such as automation, AI, OCR, and platform enhancements.

What You'll Deliver (Outcomes)

Current-state process maps and experience/journey documentation using established standards
Analysis and synthesis of qualitative + quantitative insights to surface pain points, root causes, and opportunities
Future-state workflows and recommendations that improve experience, growth, efficiency, reduce risk or expenses
Clear requirements (business + technical) that enable automation/AI/OCR/platform solutions
Facilitation outputs: workshop agendas, artifacts, decisions, and action plans
Change adoption support materials (impacts, comms, stakeholder readiness)

Key Responsibilities

Lead and/or support discovery with cross-functional partners; create a clear scope and problem framing
Design and facilitate working sessions with stakeholders, capture outputs and drive closure
Build reusable artifacts (process maps, RACI/SIPOC where applicable, requirements, documentation)
Partner closely with internal leads to support parallel work streams and maintain delivery momentum
Communicate progress, risks, and dependencies with strong documentation discipline

Required Skills

Business process management / end-to-end experience and process design inclusive of tool utilization and documentation
Analytical problem-solving; comfort with ambiguity and complex environments
Strong facilitation and stakeholder management (including senior stakeholders)
Requirements writing and translation of designs into implementable needs
Experience supporting transformation initiatives and sustaining adoption

Preferred Experience

Financial services domain exposure
Salesforce domain experience
Loan Ops / Wealth Ops process and technical exposure

Experience & Education

Bachelor's degree (Business, Engineering, or related)
5+ years leading cross-functional process improvement and/or design thinking initiatives focused on client and/or employee experience.

Certifications (Preferred)

Lean / Six Sigma
User-Centered Design