Technical Service SpecialistPower Burners

About the Company

Our client is a world leader in the design and manufacturing of high-performance power burners for residential, commercial, and industrial applications. With more than 50 years of innovation, they have earned a reputation for engineering excellence, dependable products, and outstanding customer support.

Serving customers across North America and beyond, the company s industry-leading burner solutions are utilized in boilers, furnaces, make-up air heaters, industrial ovens, crop dryers, process heating systems, and commercial food service equipment.

With approximately 200 employees and nearly $36 million in annual revenue , they continue to set the standard for innovation and quality within the combustion equipment industry.

About the Position

The company is seeking a Technical Service Specialist to become the primary technical resource for customers, distributors, contractors, and the company s sales team. This position combines technical troubleshooting with customer support, helping users diagnose, resolve, and prevent issues involving the company s power burner product line.

The Technical Service Specialist will handle inbound technical support requests, assist with product application questions, and work closely with engineering and sales to deliver industry-leading customer service. This role is ideal for someone who enjoys solving complex electro-mechanical problems while building strong relationships with customers.

Key Responsibilities

• Serve as the primary contact for inbound technical support related to power burner products
• Troubleshoot combustion systems, electrical controls, and electro-mechanical equipment over the phone and through electronic communication
• Assist customers with installation, startup, operation, maintenance, and service questions
• Interpret electrical schematics, wiring diagrams, and technical documentation to diagnose equipment issues
• Partner with engineering and sales teams to resolve complex technical challenges
• Recommend replacement parts, product upgrades, and application solutions
• Document customer interactions and technical resolutions accurately
• Support product improvements by communicating recurring field issues to engineering
• Deliver exceptional customer service while building long-term relationships with distributors, contractors, OEMs, and end users

Requirements

• Associate degree in Electrical Technology, HVAC/R Technology, Industrial Maintenance, Mechanical Engineering Technology, or a related technical field
• Minimum of 3 years of experience in technical support, field service, industrial service, or a similar technical role
• Experience troubleshooting electro-mechanical equipment in one or more of the following industries:
  • Industrial combustion systems
  • Commercial HVAC
  • Commercial food service equipment
  • Process heating systems
• Ability to read and interpret electrical schematics, wiring diagrams, and technical drawings
• Strong understanding of electrical controls, combustion equipment, and mechanical systems
• Excellent communication, troubleshooting, and customer service skills
• Patient, solutions-oriented approach to supporting customers over the phone and remotely
• Proficiency with Microsoft Office and customer support software is preferred

Benefits

• Base Salary: $70,000–$80,000
• Performance-based bonus opportunity
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid vacation and company holidays
• Life and disability insurance
• Professional development and ongoing technical training
• Opportunity to work with one of the industry s most respected combustion equipment manufacturers
• Collaborative culture with long-term career growth opportunities