IT Services Manager: Lead Helpdesk & MSP Operations
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-07-27
Listing for:
Fairweather, LLC
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Emerald Resource Group in Cleveland, OH is seeking an IT Services Manager to lead the IT support team and ensure high-quality service delivery. The role oversees staff, manages ticket flow, enforces standards, and aligns with company processes and expectations.
Salary is up to $80,000 and the incumbent must reside in NE Ohio. The ideal candidate will have leadership in IT service operations, experience with PSA/RMM tools, and a track record of improving ticket metrics and CSAT in MSP
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