Business Systems Engineer
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-08-01
Listing for:
JACK Entertainment
Full Time
position Listed on 2026-08-01
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Systems Engineer
Job Description & How to Apply Below
- Provide advanced-tier technical support for business systems; act as escalation point for Tier 1/Tier 2 incidents.
- Perform system administration, maintenance, analysis, updates, and enhancements.
- Troubleshoot hardware and software issues; implement approved solutions.
- Support system implementations and upgrades
- Document system configurations, processes, and troubleshooting procedures.
- Collaborate with vendors for issue resolution, including system upgrade implementation planning, and problem resolution
- Recommend process improvements and system optimizations.
- Assist in training IT team members and end users in system functionality.
- Ensure compliance with established IT standards, policies, and security practices.
- Provide advanced-tier technical support for business systems; act as escalation point for Tier 1/Tier 2 incidents.
- Perform system administration, maintenance, analysis, updates, and enhancements.
- Troubleshoot hardware and software issues; implement approved solutions.
- Support system implementations and upgrades
- Document system configurations, processes, and troubleshooting procedures.
- Collaborate with vendors for issue resolution, including system upgrade implementation planning, and problem resolution
- Recommend process improvements and system optimizations.
- Assist in training IT team members and end users in system functionality.
- Ensure compliance with established IT standards, policies, and security practices.
- Solid understanding of business systems architecture and functions.
- Ability to work collaboratively with multiple teams and departments.
- Proficiency with enterprise-class hardware, software, and networking.
- Strong problem-solving skills in technical environments.
- Ability to manage multiple tasks with strong time management skills.
- Strong analytical and decision-making skills.
- Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.
- Minimum 5 years’ experience in IT support or system administration.
- Experience with gaming systems, POS, kiosk technologies, or similar casino-specific tech is highly desirable.
- Ability to work independently and collaboratively in a fast-paced, high-demand environment.
- Experience supporting enterprise-level systems.
- Must be able to lift and carry up to 50 lbs.
- Must be able to stand, walk, or sit for extended periods (minimum 4 hours).
- Ability to maneuver throughout all areas of the property including stairs and escalators.
- Must be able to work varied shifts, including nights, weekends, and holidays.
- Must tolerate loud noises, bright lights, and dusty environments.
- Manual dexterity to operate computers and office equipment.
- Ability to manage multiple tasks and adapt to shifting priorities under pressure.
- Must be able to read, write, speak, and understand English clearly.
- Technical Aptitude:
Understands a variety of systems, networks, and hardware. - Customer Focus:
Delivers excellent service to internal and external customers. - Accountability:
Follows through on responsibilities and takes ownership. - Communication:
Clear and professional in both verbal and written formats. - Adaptability:
Maintains composure and flexibility in a 24/7 operational setting.
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