Digital Enablement Manager - ServiceNow Modernization

Our client, a leading organization in the industry, is seeking a Business/Systems Analyst
- Service Now to join their team. As a Business/Systems Analyst
- Service Now, you will be part of the Digital Enablement team supporting Service Now modernization initiatives. The ideal candidate will demonstrate strong communication skills, adaptability, and a proactive mindset, which will align successfully in the organization.

Job Title: Business/Systems Analyst
- Service Now

• Lead Service Now modernization initiatives, ensuring successful transition of modules and workflows.

• Oversee digital enablement activities, including defining, developing, and executing resources to support platform adoption.

• Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation.

• Develop and execute communication strategies to promote awareness and adoption across user groups.

• Design and implement training programs tailored to Service Now modules, fulfillment processes, and new digital workflows.

• Minimum five years of experience with digital enablement, organizational change management, or technology adoption initiatives.

• Strong experience with Service Now modules such as ITSM, HRSD, CSM, Knowledge, and Request/Workflow Management.

• Experience leading modernization or migration efforts within large enterprise environments.

• Ability to create compelling communications and educational content.

• Project management experience with the ability to manage multiple concurrent work streams.

• Opportunity to work on impactful digital transformation projects.

• Collaborate with diverse and talented teams across the organization.

• Enhance your skills in Service Now platform modernization and digital enablement.

• Be part of a forward-thinking organization committed to innovation and growth.

• Enjoy a supportive environment that values continuous learning and development.

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.