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Technical Support HelpDesk/Support IT Support

Product Support Specialist

Job in Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for: Marvin
Full Time position
Listed on 2026-08-03
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 67000 - 87000 USD Yearly USD 67000.00 87000.00 YEAR
Job Description & How to Apply Below
Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you'll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.
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