Engineered Systems Manager. Perm Role, Cleveland, OH

Manager For The Engineered Systems Team

The Manager for the Engineered Systems team is part of the Global Operating Systems, Storage & Compute group within the Infrastructure & Operations organization. The incumbent is responsible for managing the Engineered Systems portfolio consisting of Exadata, Exalogic, Exalytics, ZFS appliances, and Cloud@Customer enterprise infrastructure platforms. In addition to performing managerial duties, the role includes responsibility for project deliverables and global operations covering 24
* 7 support and handling escalations. The incumbent will work with Infrastructure teams, DBA, Middleware Administration, and application groups to ensure that usage of Oracle is always optimal and that the available tools and technologies are identified and used appropriately.

Essential Functions:

• Strategy & Planning:
• Develop strategies for increasing ROI to optimize the Engineered Systems platform.
• Establish processes and standards for capacity and scalability planning efforts.
• Establish processes and standards for lifecycle management of engineered systems platform components.
• Ensure Corporate Information Security and Departmental security policies and guidelines are adhered to.
• Foster a culture of collaboration and innovation and be a 'Change Agent'.
• Identify and drive automation opportunities.
• Guide the database and middleware delivery teams for effective platform migration strategies to engineered systems.
• Lead the team in the design, engineering, configuration, operation, and maintenance of secure and scalable enterprise hardware and software infrastructure.
• Determine staffing and skills requirements.
• Develop strategic partnerships with vendors and participate in Quarterly Business Review meetings.
• Acquisition & Deployment:
• Utilize governance processes to prioritize and define work to be accomplished.
• Compile and recommend wants/needs for the annual budgeting process in I&O and prepare presentation to senior IT management.
• Work closely with infrastructure, application, DMW Technical teams, and project sponsors to make sure technology solutions meet business objectives.
• Review project requests describing infrastructure needs to estimate time and effort involved to successfully accomplish a project.
• Plan, coordinate and implement security measures to safeguard information against accidental or unauthorized damage, modification, or disclosure.
• Lead server hardware/software life cycle management.
• Operational Management:
• Develop and maintain understanding of key processes, schedules, cycles, profiles, etc. for the technical systems in use by a customer.
• Mentor the team in the installation and configuration standards for Engineered Systems and applications deployed on this platform.
• Organize, plan, coordinate, and schedule maintenance and life cycle activities.
• Guide troubleshooting efforts to resolve issues affecting enterprise hardware and software platform and infrastructure.
• Provide regular, clear, and consistent communication (written and oral) on the status of projects, issues, and deliverables to representatives from customers, peers, and vendors.
• Conduct and/or facilitate knowledge transfer sessions for technical development.
• Conduct activities like staffing, performance, and resource management.
• Set employee objectives, monitor, and evaluate performance, and provide feedback and mentoring.
• Create and maintain development plans for each team member, including training, skills assessment, career planning, and goal planning.
• Manage personal growth objectives for the team in conjunction with Career Development Office.
• Manage, develop, and mentor subordinates toward the building of a strong team.
• Mentor team members in incident and problem resolution best practices.
• Handle escalations for production issues.
• Facilitate discussions with the team and vendor technical support to accelerate analysis and resolution of technical issues.
• Incidental Functions:
• Lead the monitoring strategy in alignment with existing monitoring tools to effectively monitor all the technical components of Engineered Systems platform.
• Gain knowledge of the technology workspace in terms of current state, future…