Logistics Specialist

Logistics Specialist

Cleveland, OH

Formerra is a preeminent distributor of engineered materials, connecting the world's leading polymer producers with thousands of OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. Powered by technical and commercial expertise, it brings a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, leading ecommerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design, select, process, and develop products in new and better ways – driving improved performance, productivity, reliability, and sustainability.

The Specialist, Logistics, specializes in freight payment, claims and complaints, you will play a crucial role in maintaining customer satisfaction and operational excellence. You will be responsible for efficiently managing freight, claims, addressing customer complaints, and ensuring accurate and timely freight payment processing. Key responsibilities will include periodic reporting and timely, accurate generation of ad hoc reports as requested by the business.

The Logistics Specialist will be responsible for tracking performance of KPI metrics versus targeted service levels, reporting on any gaps to plan, and highlighting opportunities for improvement. Your attention to detail, communication skills, and ability to collaborate with various teams will be essential to succeed in this role.

Freight Claims Management

• Initiate and process freight claims with carriers for damaged, lost, or delayed shipments.
• Gather necessary documentation, including shipment details, receipts, and photographs, to support claims.
• Consult with carriers, suppliers, and customers to track the progress of claims and ensure timely resolution.
• Maintain accurate records of all claims and their outcomes.

Complaint Response

• Receive and assess customer complaints related to freight services.
• Investigate the root causes of complaints and collaborate with internal departments to identify corrective actions.
• Respond to customer complaints in a professional and timely manner, providing solutions and reassurance as needed.
• Ensure that complaints are properly documented and tracked for future reference.

Freight Payment Processing

• Verify freight bills and invoices for accuracy and adherence to contractual terms.
• Coordinate with finance and accounting teams to ensure timely and accurate processing of freight payments.
• Address any discrepancies or issues with invoices and payments, resolving them in a proactive manner.
• Maintain a well-organized record of payment transactions and related documentation.

Communication and Collaboration

• Collaborate with internal teams, including customer service, operations and procurement, to streamline processes and prevent future claims and complaints.
• Communicate updates on claims, complaints, and payment processing to relevant stakeholders.
• Provide regular reports and updates on claim trends, complaint resolution, and payment status.
• Other logistics duties as needed by the business.

Required

• High school diploma or equivalent
• 2+ years of experience in logistics, distribution, or supply chain

Preferred

• Bachelor's degree in logistics, supply chain management, or a related field is a plus

• Legal authorization to work in the specified country is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
• Equal Opportunity Employer. All…