Building Technology Coordinator

JLL - Building Technology Coordinator (P3)

Location:

Anywhere in the US (ET preferred)

Work Schedule:

Remote, M-F 8 AM - 5 PM

Reports to:

Head of Smart Building Services, Americas

Estimated compensation for this position is: $76,100 - $114,000 annually

The Building Technology Coordinator provides process coordination and tracking capacity for building technology (BT) operations across assigned client accounts. This role owns the workflow, tracking, documentation, and cross-party coordination layer that keeps BT operations moving across a large, distributed portfolio — complementing the hands-on technical execution of the BMS / OT Technology Support Specialist.

Vulnerability & Patch Coordination

• Review vulnerability reports from scanning tools (e.g., Qualys, Phosphorus.io); support risk prioritization by asset class and severity; update remediation status in tracking systems.
• Assign remediation tasks to appropriate asset owners, product owners, and technical teams; track progress across the BT portfolio and escalate stalled items to leadership.
• Coordinate remediation for assets under managed services vendor contracts; support enterprise patch tracking and compliance reporting in coordination with the Specialist.

EOL & Lifecycle Management

• Own the product end-of-life (EOL) designation process; maintain EOL records in the CMMS/ITAM platform; initiate and track remediation workflows for affected assets.
• Coordinate replacement scheduling and exception management with OT asset managers for EOL assets.
• Provide lifecycle governance coordination for asset and application milestones (onboarding, implementation, retirement) in conjunction with the Specialist.

Asset Inventory & Coordination

• Maintain accuracy and completeness of asset records in the CMMS/ITAM platform; verify asset attributes and approve building systems change requests.
• Reconcile asset record discrepancies by reviewing data and coordinating corrections with site contacts, integrators, and product owners.
• Support automated asset discovery activities, ensuring discovered assets are properly recorded and actioned.

Change & Release Management Support

• Submit evidence when new patches are identified; track patches through the patch tracking process; submit package requests and create change requests to initiate deployments.
• Submit testing documentation and baseline updates to product owners; map new baselines to applicable products following validation by the Specialist.
• Coordinate the change and release cycle across stakeholders, tracking progress from submission through deployment close-out.

Vendor & Contract Coordination

• Serve as coordination point with managed services vendors for remediation efforts; track vendor commitments and surface delays to leadership.
• Attend coordination meetings with vendors and integrators (e.g., BMS controls vendors, network and security contractors); develop and document new processes arising from vendor activities.
• Maintain a vendor risk register; track and surface third-party risks to leadership.

Operations Tracking & Reporting

• Monitor the team's work queue; manage task assignment and triage of intake requests from stakeholders, vendors, and site contacts; track open vs. resolved items across the team.
• Own the BT operational risk register; drive burndown of open items by coordinating action owners and surfacing blockers to leadership.
• Produce leadership dashboards, KPI reports, and status reports covering patching compliance, EOL counts, vulnerability burndown, and change cycle metrics.

Governance, Program & Documentation Support

• Attend governance meetings and weekly syncs; document and distribute action items and owners; maintain a governance calendar aligned with program milestones.
• Support coordination of BT program initiatives; track milestones, dependencies, and delivery commitments across active BT projects.
• Maintain and update operational runbooks, process documentation, and baseline standards; develop new documentation when workflows change.

Education

• Bachelor's degree in Information Technology, Technical Management, or a related technical field…