IT Systems Administrator

Nancy lyon porter building, 4500 Euclid Ave, Cleveland, OH 44103, USA

Posted Wednesday, August 12, 2026 at 4:00 AM

At The Centers, technology is the backbone of everything we do for the communities we serve. We believe in creating an environment where curiosity is welcomed, learning is continuous, and every team member has the opportunity to grow alongside the technology they support. If you re a hands-on IT professional who thrives on variety, enjoys solving complex problems, and wants your work to truly matter, this is your opportunity.

We are looking for a skilled and motivated IT Systems Administrator to join our Information Technology team. This is a generalist role built for someone who enjoys working across the full spectrum of IT infrastructure — from cloud environments and enterprise networking to telephony and end-user support.

You will serve as a key escalation point for complex technical issues and play a direct role in high-impact projects that strengthen our agency s technology foundation. This role offers a genuine opportunity to contribute meaningfully, expand your skill set, and work across a wide range of modern technologies — including Microsoft Azure, Microsoft 365, virtualization, firewalls, and multi-layered networking environments.

Education: An Associate degree in Information Technology, Computer Science, or a related field is preferred. We recognize that skills and demonstrated experience matter — an equivalent combination of education, training, and hands-on experience will be considered.

Experience: A minimum of three years of experience in systems administration, infrastructure support, network administration, or a closely related IT role. Familiarity with HIPAA privacy and security requirements is a plus.

Technical Skills: Hands-on experience supporting Microsoft 365, Azure, Active Directory, Group Policy, servers, workstations, firewalls, and wired/wireless networks. Familiarity with telephony environments (POTS, PBX, VoIP) is preferred.

Automation Mindset: A demonstrated ability to identify and automate routine tasks, with experience in scripting or equivalent technical approaches.

Communication: Strong verbal and written communication skills, including the ability to translate technical concepts clearly for users at all levels of technical familiarity.

Certifications: Technical certifications in Microsoft technologies, networking, cybersecurity, or systems administration are preferred. A valid driver s license and reliable transportation are required for travel between agency locations.

Infrastructure Support & Administration — Serve as a hands-on resource for the administration, configuration, and maintenance of physical and virtual servers, workstations, firewalls, and wired and wireless network infrastructure across OSI layers 1–7.

Telephony Systems — Support and maintain agency telephony environments, including POTS, PBX, and VoIP systems.

Cloud & Identity Management — Administer and optimize Azure and Microsoft 365 environments. Maintain Active Directory and Group Policy with a focus on security, standardization, and operational reliability.

Escalated Technical Support — Partner with the help desk team to resolve complex issues escalated from tier-one support, coordinating with vendors when needed to drive timely resolution.

Automation & Scripting — Identify opportunities to automate repetitive processes and develop creative scripting solutions that improve operational efficiency and reduce manual effort.

System Documentation & Performance — Document system configurations, analyze performance, and maintain clear records that support continuity, compliance, and institutional knowledge.

Project Leadership — Lead and contribute to new system implementations and enhancements, collaborating across teams to deliver solutions aligned with agency priorities.

Standards & Security — Establish and maintain standards for the administration and security of all system components, including servers, network devices, user workstations, and peripherals.

Grow with us. This…