Director of Information Technology

Job Description

Description:

Annual Salary Range $98,650 - $132,000

Annual Bonus Potential: 6% of Salary

ORGANIZATION OVERVIEW

As unapologetic promoters of Cleveland, Destination Cleveland’s team works every day to attract visitors, inspire visitors and locals alike to explore and connect people to experiences that illustrate Cleveland’s diversity, creativity, and contagious passion. We’re in the business of equitably growing the region’s economy through travel and tourism while also cultivating a passion for Greater Cleveland. As the only organization charged with marketing Cleveland outside of the region, we never stop talking about the city.

We know the region inside and out. We roll up our sleeves and get the job done for The Land. We’re a group of expectation-exceeding, fun-loving, innovative professionals.

SUMMARY OF POSITION

The Director of Information Technology serves as Destination Cleveland’s senior technology leader, responsible for translating the organization’s technology vision into disciplined execution, reliable operations, and measurable progress. Reporting to the Chief People & Business Operations Officer, this role leads the implementation of the technology roadmap while ensuring secure, resilient, cost-effective, and service-oriented technology operations.

The Chief People & Business Operations Officer provides executive-level strategic vision and enterprise alignment for technology, data, AI, and business operations. The Director converts that vision into actionable plans, governance practices, implementation roadmaps, vendor and managed services provider accountability, and cross-functional execution.

The Director works closely with executive leadership, departments, managed service providers, and strategic technology partners to clarify ownership, guide implementation decisions, strengthen accountability, and ensure technology enables organizational priorities. A key expectation of this role is to bring structure and clarity to how internal IT, marketing technology, business-owned platforms, managed service providers, and external partners work together.

The Director leads a blended technology operating model that maintains strong internal expertise in infrastructure, cybersecurity, business systems, integrations, and technology governance while leveraging managed service providers and specialized partners for scalable or specialized technical expertise, including Microsoft 365 administration and end-user support.

ESSENTIAL DUTIES & RESPONSIBILITIES

Strategy and Execution

• Translate the technology vision and enterprise priorities set with the Chief People & Business Operations Officer and Executive leaders into roadmaps, implementation plans, sequencing, and measurable outcomes.
• Lead delivery of approved priorities, managing dependencies, risks, resourcing, and decision points.
• Advise leadership on investments, emerging technology, architecture, and modernization, weighing value, risk, capacity, and cost.
• Lead change and adoption, and communicate priorities, risks, and trade-offs clearly to non-technical audiences.

Governance and Ownership

• Establish and mature governance for technology, data, AI, applications, security, and vendors, defining ownership, prioritization, decision rights, escalation, and accountability.
• Develop and evolve clear business and technical ownership for every platform. Business owners and super-users own requirements, priorities, basic configuration, adoption, and outcomes. IT owns system administration, integration, security, architecture, and platform stability across all applications.
• Chair cross-functional governance forums for technology, data, AI, and risk.

Applications, Data, and AI

• Lead the lifecycle of core business applications: implementation, administration, integration, optimization, and simplification, including the CRM.
• Enable the organization's data strategy in partnership with the Director of Research & Analytics, and execute the enterprise AI strategy with attention to responsible use, privacy, security, cost, and adoption.
• Keep enterprise and business-owned platforms secure, integrated, reliable, documented, and not dependent on…