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Senior Site Reliability Engineer
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-08-23
Listing for:
The Glove
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
SRE/Site Reliability, Systems Engineer, IT Support, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Location: Cleveland, OH | Pittsburgh, PA
Work Authorization: USC / GC / H4 EAD with long-term validity
About the RoleWe are seeking a Senior Site Reliability Engineer (SRE) to support production environments, improve system reliability and uptime, troubleshoot complex technical issues, and identify opportunities for automation and operational improvements.
The ideal candidate will have strong production support, troubleshooting, Linux, database, web services, monitoring, and client-facing experience, along with knowledge of AIOps and monitoring tools.
Key Responsibilities- Monitor critical application and production environments.
- Troubleshoot application, infrastructure, and performance issues.
- Analyze logs and identify root causes of production incidents.
- Manage and track incidents including outages.
- Participate in critical incident calls and drive technical resolution.
- Facilitate incident analysis and follow-up activities.
- Identify opportunities for automation and operational improvement.
- Work closely with distributed and offshore teams.
- Provide technical solutions for complex production issues.
- Research and replicate user experiences to validate solutions.
- Develop and maintain SOPs and technical documentation.
- Provide technical leadership and recommendations for process improvements.
- Interact with client leadership and technical SMEs.
- Support extended/weekend hours during critical situations when required.
Skills & Qualifications
- 5+ years of overall IT experience.
- 2–3 years of technical lead/business analytics experience.
- Strong production support and troubleshooting experience.
- Strong understanding of Linux and Windows server environments
. - Strong knowledge of PL/SQL, Oracle, and/or DB2
. - Experience developing and consuming SOAP and REST web services
. - Strong knowledge of Tomcat, Apache, WAS, and IIS
. - Experience with system management and monitoring tools.
- Experience with Dynatrace, True Sight, OEM
, or similar tools. - Good understanding of AIOps and NLP
. - Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Understanding of Agile methodology.
- Experience with Glass Box, ITCAMS, DT Managed, or similar tools.
- Experience leading critical incident/problem-management activities.
- Experience identifying and implementing automation opportunities.
Position Requirements
10+ Years
work experience
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