Infrastructure Support Engineer

Our Infrastructure Support Engineers (SE) are the backbone of Lazorpoint. The SE team serves clients by effectively communicating, troubleshooting and resolving client and end-user requests, primarily remotely with some onsite assistance as well.

• Communicate and work with client users/end users.
• Troubleshoot and resolve client service requests with appropriate follow-up.
• Support clients by performing both onsite and remote preventative maintenance tasks on servers, end user devices, and network equipment.
• Test and install hardware and software.
• Stage new hardware in preparation for deployment into a production environment.
• Proactively monitor client equipment for failures.
• Expeditiously answers user requests.
• Document common client issues.
• Work alongside team members and mentor as needed for our internship program.
• Local travel is required.

• Preferably 1-5 years relevant professional or internship experience with Microsoft platforms:
  Microsoft Windows Server, Exchange, Active Directory, SQL Server, Office 365
• Basic networking knowledge (switching, routers, DNS, TCP/IP)
• Virtualization and cloud support knowledge across various platforms and products.
• Mobile devices knowledge.
• A deep desire for providing service excellence.
• Excellent verbal and written communication skills.
• Strong ability to drive issues to resolution with research and working directly with hardware and software vendors.
• Confidently translate complex technical concepts in an easy to understand manner.
• Desire to learn and work with emerging technologies implemented for clients.
• Excellent organization, problem solving and analytical skills.
• Work well in a team environment as well as independently.
• A degree in Computer Science, Engineering, Business or another related field is preferred.
• Technical certifications from Microsoft, Cisco, Dell, Citrix, CompTIA, Apple, etc. a plus.