IT Engineer, Network Engineer

Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $65,779 and $97,038, depending on qualifications, experience, department budgets, and industry data.

Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.

Working under general supervision, designing, and implementing mid-range services to keep University core technical services running at specified service levels to enable reliable and robust services. Design, develop, implement and manage solutions to provide connectivity to the university network for members of the university community. Participate in the development, implementation, and management of the university network’s routing and switching infrastructure. Participate in the development and implementation of solutions to provide access to the university network.

Focus is on services of extremely high risk, complexity, availability, and visibility that serve the needs of the entire university.

• Voice and Telephony Systems:
  Design, develop, implement, and manage network-based voice, mobile communication, and IP telephony systems for the university community, including Unified Messaging, Webex, VoIP solutions, and secure remote access. (40%)
• Network Infrastructure and Connectivity:
  Develop, implement, operate, and monitor network connectivity, LAN/WAN routing and switching, performance metrics, capacity planning, and network security. Proactively address performance, troubleshoot issues, and maintain policies and procedures for both routine and emergency operations. (30%)
• Project Management and
  
  Collaboration:
  
  Participate in and lead project teams, assign tasks and priorities to staff and student employees, collaborate with the Project Management Office to establish schedules and budgets, and work with vendors and consultants to meet network infrastructure requirements. (15%)
• Documentation and Support:
  Field after-hours emergencies, develop and maintain thorough system documentation, and interact with customer service and network users for support and problem resolution. (14%)

• Perform other duties as assigned. (1%)

Department:
Contact with all levels in UTech to provide assistance and network operation.

University:
Interact with the university customer service organization and network users as necessary for support and problem resolution.

External:
Contact with vendors to facilitate solutions to the connectivity requirements of the university network.

Students:
Contact with student employees working inside UTech. Minimal contact with the general student population.

This position has no direct supervisory responsibility.

Education/Licensing and

Experience:

3 years experience;
Associate's degree or relevant certification. Bachelor's degree preferred- OR- 7 years of experience. Cisco CCNA certification strongly preferred.

• In-depth knowledge of network communication technologies and protocols and the ability to apply that knowledge to design creative solutions.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent problem-solving skills are required. Ability to diagnose and provide solutions for problems with little or no outside assistance. Ability to build on existing experience to solve problems never before encountered is critical.
• Ability to operate under tight time deadlines and changing priorities as part of a team.
• A service-oriented collaborative approach to customer and peer relationships.
• A high level of integrity is required, as the individual will be required to work with sensitive information.
• Familiarity with fiber-optic and copper (twisted-pair) physical network technology.
• Expertise Cisco switches and routers, including installation and configuration, IOS and NX/OS.
• Familiarity with optical and Ethernet networking characteristics and protocols.
• Familiarity with…