SAP Business Process Mgr - Sales, Customer Service, Pricing and Distribution

SAP Business Process Manager - Sales, Customer Service, Pricing and Distribution

Parker's Motion Systems Group provides hydraulic, pneumatic, and electromechanical technologies to create and control motion to customers across major mobile and industrial markets. Parker's best-in-class components and system solutions are known for their durability, reliability, power density, low noise, efficiency, and ease of use. This competitive advantage improves productivity and throughput while reducing energy and fuel consumption for customers worldwide.

Serves as the group functional owner and decision authority for SAP S/4

HANA processes across Sales, Customer Service, Pricing and Distribution. Reporting to the Group VP Business Development, this role leads group-wide SAP business process strategy, deployment governance, fit-to-standard adoption, and sustainment across group divisions and locations.

This role serves as the group functional business process leader for assigned SAP-enabled commercial and customer-facing processes. The position will drive adoption of Parker standard SAP business processes, support fit-to-standard decision making, and ensure consistent execution across group divisions and locations.

The role partners closely with Corporate SAP S/4

HANA Business Process Leaders, group SAP IT, division leadership, sales, customer service, pricing, distribution, supply chain, finance, operations, and site-level stakeholders to align solution design, testing, deployment readiness, adoption, and post-go-live sustainment.

Reports directly to the Group VP Business Development. Maintains a strategic partnership with Corporate SAP S/4

HANA Business Process Leaders, Group SAP IT Lead, division leadership, operations, supply chain, finance, and manufacturing stakeholders.

This role operates in a complex, matrixed environment requiring alignment across Corporate SAP teams, group leadership, division leadership, manufacturing locations, supply chain, procurement, operations, finance, IT, and end users. The position must balance Parker enterprise SAP standards with division-specific operational requirements while driving process standardization, resolving cross-functional conflicts, managing implementation risk, and ensuring business continuity during SAP deployment and stabilization.

SAP S/4

HANA Deployment Leadership

• Lead deployment of SAP S/4
  
  HANA sales, customer service, pricing, distribution, and order fulfillment processes.
• Support divisions with readiness, pre-work, process assessments, data preparation, testing, training, cutover, go-live, hypercare, and stabilization.
• Identify process gaps, risks, exceptions, data needs, and organizational impacts.
• Drive adoption of Parker standard SAP processes and escalate key risks or decisions.
• Facilitate workshops to support process standardization, deployment readiness, and sustainment.

Business Process Leadership and Governance

• Serve as group business process leader for SAP-enabled sales, customer service, pricing, distribution, and order fulfillment.
• Partner with Corporate SAP S/4
  
  HANA Business Process Leaders on requirements, design, testing, deployment readiness, and adoption.
• Support governance forums, process teams, and cross-functional deployment reviews.
• Ensure processes align with Parker’s SAP ERP strategy and enterprise standards.
• Present readiness status, risks, decisions, and recommendations to group leadership.

Sales Order Management and Customer Service

• Lead SAP-enabled sales order management and customer service processes.
• Standardize order entry, order changes, blocks, returns, credits, debits, and customer issue resolution.
• Partner with sales, customer service, supply chain, operations, and finance to support reliable order execution.
• Improve order accuracy, visibility, responsiveness, and customer experience.
• Identify opportunities to reduce manual work and improve process discipline.

Pricing and Commercial Process Management

• Lead alignment of SAP-enabled pricing, condition management, customer agreements, discounts, surcharges, and commercial master data.
• Standardize pricing processes with proper governance, approvals, and compliance.
• Partner with sales, pricing,…