Data Analytics Manager - Cleveland District - Central Region

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Requisition #: 676657

Location:

Cleveland, OH, US, 45202

Description:

Data Analytics Manager, Data Science – Aramark Sports + Entertainment

About Data Science Team
The Data Science division is the epicenter of decision intelligence, uncovering impactful insights that put Aramark clients in the sports and entertainment industry ahead of the curve. Using leading-edge technology and analytics, Data Science synthesizes operational and consumer data to optimize strategies that enhance the guest hospitality experience and blaze a trail for innovation. Through continuous expansion of analytical capabilities and a comprehensive method of understanding the industry at large, Data Science harnesses the power of data as the most strategic asset in maximizes value for consumers, operators, and businesses alike.

Position Summary
The Data Analytics Manager supports Aramark Sports + Entertainment venues in the Cleveland district and Central Region by delivering high-quality insights that drive smarter decisions and enhance business outcomes. This role partners with Aramark operations leaders and venue clients to understand performance, proactively identify challenges, and recommend proactive data-driven solutions.
The role will be supporting Rocket Arena, Cleveland Metroparks Zoo, among others.
The right candidate brings strong quantitative skills, a talent for communicating insight clearly, and a genuine interest in the sports and entertainment industry. This is a high-visibility role with meaningful exposure to both Aramark leadership and external client partners.

• Client & Stakeholder Partnership
  • Build strong working relationships with clients, functioning as a reliable analytical resource for strategic planning and performance review needs.
  • Present data insights to senior management and clients clearly telling the data story and providing actionable recommendations.
  • Partner with clients on conducting research on hospitality across premium, suites, and concessions consumers.
  • Identify opportunities to create and meet consumer demand. Work with internal and external strategic partners to pilot new concepts to advance customer experience across venues.
• Analysis and Reporting
  • Analyze business performance data from a multitude of sources including labor tracking, Point of Sale, and inventory management systems to identify opportunities to improve operations and recommend data-driven action plans.
  • Design compelling data visualizations and reports to effectively present complex data insights to stakeholders and clients.
  • Lead the creation and development of key performance reporting to multiple stakeholders including the Aramark operations team and clients.
  • Generate ad-hoc analyses to measure the outcome of short-term strategies. Work with cross-functional teams to define insights and analytics required to measure success.
• Strategic Insights and Improvements
  • Leverage consumer analytics to understand customer purchasing behavior across Aramark’s Sports + Entertainment venues in the Central Region
  • Support development of pricing, product mix, and placement that drive revenue and fan satisfaction alike.
  • Innovate ways to streamline the collection and synthesis of information by improving business processes and organization.
  • Stay informed on emerging AI tools, technology, and industry best practices to implement in order to meet Aramark Data Science’s business goals

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers.…