Integrated Solutions Team Lead Job Cleveland area,Ohio USA,IT/Tech

Job Details

Job Location:

Corporate Office
- Cleveland, OH 44113

Position Type:
Full Time Job Category:
Admin
- Clerical Kurv is currently seeking a POS/Software Systems Technician Team Lead at our headquarters in Cleveland, Ohio. The role of a Team Lead demands a person who has strong leadership, loves to work with clients by phone, a knack for technical troubleshooting, and a commitment to learning and expanding on professional, industry and technical knowledge. Some on-call hours will be required for this position.

The Team Lead oversees a small team of POS Support Technicians and File Builders.

Required

Duties and Responsibilities:

Respond to merchant inquiries via phone and e-mail.
Provide merchant support and technical issue resolution on Point-of-Sale systems and applications.
Perform maintenance and modification of various Point-of-Sale and software systems.
Perform maintenance and modification of merchant gateway accounts using partner interfaces.
Provide remote installation and training to new merchant accounts for various Integrated/POS Software solutions.
Set-up, repair, deploy and reprogram Point-of-Sale equipment and/or software.
Conduct and control remote training sessions utilizing Team Viewer, or other remote/web-conferencing applications.
Pre-Sales support of Point-of-Sale, middleware, and other related products and services with internal clients, sales and vendor partners.
Utilization of several different software and web-based systems
Downloading, troubleshooting and training of stand-alone credit card terminals.
Report, track and help analyze technical problems and issues associated with Kurv products or services.
Participate in ongoing product and services training and effectively cross-train team members.

Qualifications Essential

Skills and Experience:

Professional IT certifications, or one year of experience in a remote technical helpdesk role.
Experience with and the ability to install and troubleshoot operating systems such as:
Windows, Android and iOS.
Ability to self-manage and prioritize workload, meet required deadlines and manage multiple KEY accounts.
Must be able to create, modify and complete Business Requirement Documents.
Ability to adapt in a dynamic industry and work in a fast paced office.
Ability to maintain productive relationships with third party providers and value added resellers
Demonstrate effective problem solving skills

Nice to have

Skills and Experience:

Prior history and experience working in restaurant/bar hospitality industry.
Associate’s Degree in a related field or two years of experience in a remote technical helpdesk environment or deploying POS/Software systems and software.
Prior experience in Merchant Services, Electronic Payments Industry or with a leading POS/Software vendor.
Applicable work experience with point of sale systems.
Understanding and ability to demonstrate knowledge of relevant technologies such as IP Networks/Topologies, Network Security, Firewalls and Databases.
Ability to communicate with internal staff and clients
Ability to collaborate in a team environment
Proven leadership skills

Job Benefits:

40 hours per week
On the job training program
401K, Medical, Dental, Vision available after 90 days
Casual business dress code

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Work Location:

In person

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