Technical Support Specialist

Canon U.S.A. seeks a National Technical Support Specialist to support imaging and printing technologies for manufacturing customers. In this role you'll diagnose hardware/software issues, manage escalations, and guide field teams to resolution. You will analyze recurring problems, document best practices, and collaborate with engineering and operations to improve reliability and customer satisfaction. Join a culture built on Kyosei, innovation, and integrity, with growth opportunities in a global manufacturing and digital imaging leader.

Responsibilities

• Provide national-level technical support for Canon imaging and printing products used in manufacturing environments.
• Diagnose and resolve complex hardware, software, and connectivity issues remotely and in coordination with field teams.
• Manage and prioritize support tickets, ensuring timely communication and high customer satisfaction.
• Analyze incident trends, identify root causes, and recommend preventive measures and product or process improvements.
• Create and maintain technical documentation, knowledge base articles, and best-practice guides.
• Collaborate with engineering, manufacturing, and operations teams to support product rollout and quality initiatives.
• Support training for internal teams and partners on new products, tools, and troubleshooting procedures.

Required Skills

• Technical support
• Troubleshooting printers and imaging devices
• Manufacturing systems support
• Ticketing systems (Service
• Now or similar)
• Windows and mac
• OS administration
• Basic networking (TCP/IP, DNS)
• Hardware diagnostics and repair
• Customer service
• Root cause analysis
• Technical documentation