Senior Application Engineer

* Please note that only applicants based in the United States will be considered.

Genom Oncology develops software that clinical and molecular laboratories use to interpret

next-generation sequencing (NGS) results and generate the reports oncologists and geneticists rely on for patient care.

As a Senior Application Engineer, you will bridge the gap between our clients and our product development team by translating laboratory workflows and business requirements into well defined application design and configuration. You will work closely with clients to understand

their needs, design and validate solutions, coordinate implementation, and ensure successful

deployment.

This is a technical role, but not a software development role: you won't be writing production

code. This role combines technical problem solving, solution design, customer collaboration,

and quality assurance. You will work closely with Product Development to customize,

configure, validate, and optimize our applications - ensuring our solutions meet client

requirements.

Success in this role requires curiosity, strong analytical thinking, and the ability to quickly

understand complex technical and scientific concepts. Experience with genomics or NGS

testing is valuable but not required; candidates who learn quickly and enjoy solving

challenging problems will thrive. In addition, you will mentor junior Application Engineers and

contribute to the continued improvement of our implementation processes.

You will translate complex, often ambiguous, client requirements into well-defined

application specifications and ensure our solutions meet those requirements and are

successfully implemented, tested, and deployed.

Responsibilities include:

• Serve as liaison between Client Service / Product Development / Development Operations and GO Clients.
• Participate and/or facilitate client meetings to gather design requirements, answer questions on solution design and functionality, and report status on GO tasks and activities.
• Collaborate with Account/Project Managers in the development of project plans, time estimates and general planning activities for client delivery.
• Gather application configuration, feature/functionality specification and data requirements from client and document as JIRA design tickets.
• Create UI, Report and Data Output mockups and wireframes to illustrate the desired functionality and output within the GO tool(s).
• Collaborate with Product Development to ensure design tickets are fully understood and ready for development.
• Participate in application feature and design reviews with the Product Development, Application Engineering and Innovation teams.
• Write validation test(s) in YAML and gherkin to test and validate the feature/functionality/configuration the design ticket specifies is met.
• Execute both manual and automated testing of GO tools to ensure the design specifications are met.
• Create JIRA tickets to specify deployment requirements for Application, Content and/or annotations, therapy and trial updates that are ready for deployment.
• Support Development Operations (and/or Perform) in the deployment of Application, Content and/or Pipeline Rules updates to GO Internal, GO-hosted, and Client-hosted environments.
• Respond to Client support requests and questions.
• Perform application troubleshooting and/or coordinate troubleshooting activities amongst the Product Development / Development Operations teams. May include running troubleshooting scripts when necessary.

• Maintain individual tasks and activities list within Jira
• Assist business development activities through demonstrations as needed
• Identify new feature/solution requests from clients to bring to the GO Innovation and
• Product Development teams for consideration. This includes complex feature design and/or cross-product integration impact.
• Create application training guides and conduct training sessions with Clients
• Update Client Trackers to maintain current versioning of GO Tools, Datasets and Configurations.
• Contribute to and maintain GO Knowledge Management on application and tool functionality and GO processes.
• Maintain process flow for client onboarding (GO processes and SOP's)
• Serve as a mentor for new or junior team members
• Assist in talent acquisition process via candidate interviews and other GO recruiting activities, when applicable
• Attend and engage in Team and All Company meetings.

• Demonstrated ability to understand complex technical concepts and quickly become…