Director of & Human Resource Information Systems; HRIS

Director of Benefits & Human Resource Information Systems (HRIS)

Classification: Exempt, Full-Time

The Director of Benefits & HRIS is responsible for the strategic administration, continuous improvement, and day-to-day operation of the Diocese's employee benefits programs and HR information systems. This position provides leadership for benefits administration, HR technology, data integrity, compliance, reporting, and process improvement while ensuring an exceptional experience for employees, parishes, schools, and other diocesan entities.

Working collaboratively with Human Resources, Payroll, Finance, Information Technology, vendors, and diocesan leadership, this role serves as the primary operational and thought leader for benefit systems, eligibility management, and HRIS optimization.

The Director is expected to conduct all responsibilities in a manner consistent with the mission, teachings, and values of the Catholic Church and the Catholic Diocese of Cleveland, demonstrating respect for the dignity of every person, faithful stewardship of diocesan resources, collaboration, integrity, and a commitment to serving parishes, schools, ministries, and employees with excellence.

• Manage the administration of all employee benefit programs including medical, prescription drug, dental, vision, life insurance, disability, retirement, flexible spending accounts, wellness programs, and voluntary benefits for approximately 10,000 lives.
• Ensure timely and accurate enrollment, qualifying life events, terminations, church plan continuation, retirements, and annual open enrollment activities.
• Develop and maintain benefit policies, procedures, forms, and employee communications.
• Partner with insurance carriers, brokers, third-party administrators, and vendors to resolve complex eligibility and claims issues.
• Monitor benefit eligibility and conduct regular audits to ensure accurate coverage.
• Review benefit invoices and perform reconciliation with payroll and enrollment systems.

Serve as the functional owner of the Human Resources Information System including system configuration, business process design, workflow automation, security roles, data governance, reporting, system testing, and user support

Responsibilities include:

• Maintaining employee data integrity, managing security roles and user permissions, configuring benefit plans, eligibility rules, and workflows, coordinating system upgrades and testing, identifying automation opportunities to improve efficiency, and develop and maintaining system documentation.

• Ensure accuracy and integrity of employee and benefit data, developing dashboards and reports for executive leadership, and conducting recurring audits of: benefit eligibility, payroll deductions, imputed income, dependent verification, ACA reporting data, employment status, and position control
• Analyze trends and recommend operational improvements.
• Produce reports supporting financial reconciliation and strategic decision-making.

Maintain compliance with applicable federal, state, diocesan, and Church Plan requirements including:
Affordable Care Act (ACA), HIPAA, COBRA/Church Plan continuation of benefits, IRS reporting, Section 125, FMLA benefit continuation, Medicare reporting, CMS disclosure requirements, W-2 benefit reporting, privacy and data security requirements, and document supporting compliance audits.

Lead the annual benefits open enrollment process including:
System configuration and testing, employee communications, training, vendor coordination, and post-enrollment reconciliation and reporting.

Evaluate opportunities to improve the enrollment experience through automation and technology.

Partner with Payroll and Finance to ensure:
Accurate benefit deductions, employer contribution calculations, benefit billing and reconciliation, general ledger reporting, vendor invoice reconciliation, retirement contribution accuracy, and life and disability premium reporting.

Serve as primary operational contact for insurance carriers, benefits broker, HRIS vendors, payroll vendor (Paycor), wellness vendors, and third-party administrators. Monitor service levels and recommend operational improvements.

Identify opportunities to reduce manual processes, increase automation, improve data accuracy, strengthen internal controls, enhance customer service, improve reporting capabilities, and increase…