Claims Advocate

Description

The Opportunity:

The Claims Advocate is a client facing role providing interpretation of policy language, coverage analysis, advocacy, coverage, and dispute resolution. This position will act as liaison between clients and internal and external stakeholders to advocate for our clients in resolving any issues relating to their loss.

• Proactively manage the claims process for assigned clients/claims liaising with clients, adjusters, third party administrators, and other external parties as well as Hylant client executives and client services team members to advocate and facilitate claim resolution.
• Actively research and obtain claims information from clients and carriers, monitor claims status and action plans, and proactively communicate with all interested parties.
• Negotiate with insurers and other stakeholders to expedite the resolution of claims.
• Consult with clients and internal stakeholders to understand client coverage needs and intentions; provide knowledge and guidance on claims processes, policy coverage, terms, and recommend solutions to coverage and loss management issues where appropriate.
• Assist clients in developing special claims servicing instructions ensuring to meet client information, analytics and internal approval process needs.
• Produce and maintain records, reports, presentations, and other documents necessary to record claim details. Consult with clients and internal stakeholders to gauge claims experience and make recommendations to improve the client experience where appropriate.
• Participate in presentations and meetings with current and prospective clients; provide claims expertise to support client retention and new business efforts.
• Perform other duties and special projects as requested.

• Bachelor’s degree plus a minimum of five years property and casualty insurance experience including a minimum of one year experience managing claims OR equivalent combination of education and experience.
• Active Property and Casualty insurance license.
• Excellent written and verbal communication skills.
• Ability and willingness to travel by car or airplane for meetings, conferences, or other business-related functions.