Installer​/Trainer Part Time

Job Summary

Help make a difference! Caption Call is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands‑on position has the privilege of individually training our customers on how to enrich their lives using the Caption Call phone. This individual must enjoy working with a variety of people in their homes.

The schedule is flexible and it's the perfect position for people who like to work independently. This is a part‑time position with potential for career growth and advancement.

• Install and troubleshoot Caption Call phones
• Courteously train customers on how to use the phone and its features
• Promote the Caption Call service
• Create lead generation activities and generate referrals
• Attend and participate in trade shows and other corporate events as assigned
• Guide other Caption Call activities and make recommendations for expanding the breadth and reach of the business
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

This position has no supervisory responsibilities.

Less than 25% travel.

• High School Diploma or GED

• Basic computer knowledge and experience
• Sales experience
• Experience working in the hearing health field
• Experience working with senior citizens

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required.

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Sorenson Communications is an EOE, Disability/Age Employer.