Senior Field Applications Specialist - Tissue Diagnostics

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A healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving.

As a research‑focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

As a Senior Field Applications Specialist – Tissue Diagnostics you will:

• Act as the primary liaison/customer representative throughout the implementation process and future histology application support, including planning and coordination for the implementation and customer training, as well as problem‑solving issues that arise for customers throughout the life cycle of the solution.
• Provide highly visible, self‑supervised and self‑directed, extensive on‑site advisory customer support through the implementation of Roche Tissue instrumentation and tailored customer training on our Roche solutions to meet customer needs based on an individualized assessment of the customer’s personnel, organizational structure, workflow, and maximization of equipment capabilities, which may include equipment, applications, systems, and IT solutions.
• Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Roche through independent analysis and problem‑solving.
• Additionally be responsible for increased sales revenue by identifying opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio‑markers, software).
• Perform these job duties remotely and independently.
• Utilize independent judgment and discretion in the analysis of customer particularised needs and issues that arise both during and after the implementation process, and adapt procedures, processes, tools, equipment, and techniques to meet the more complex requirements of the position.
• Independently analyze and resolve most customer questions and problems and refer only the most complex issues to higher levels.
• Maintain and continuously improve the quality system and achieve quality objectives through daily actions.
• Provide support and share knowledge/mentor other Field Applications Specialists and Engineers throughout the Path Lab support organization.
• Provide technical consultation to Sales partners and be recognized as a technical expert amongst peers, Roche Support Network leadership, and stakeholders within the broader Roche Diagnostics organization.
• Takes on tasks and/or participates in projects aimed at improving internal processes, workflows, systems, both within the Path Lab support organization and across the Roche Support Network.
• Serve in a field‑based role – the territory is Northern Ohio / Cleveland, primarily providing support to large reference labs/high volume testing sites in the assigned territory. Travel across the Eastern United States is also possible to…